Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

PC working with Cintiq pro 13

Cintiq and Cintiq Pro
Mixuel
Posts: 9
Joined: Fri 3. Nov 2017, 23:24

PC working with Cintiq pro 13

Postby Mixuel » Tue 7. Nov 2017, 18:06

I’m considering building a pc. My mbp 2012 won’t work well with cintiq pro 13.’No signal’ very often. Usually works after reboot but not stable... might be driver/high sierra related, who knows.

So does anyone use cintiq pro with win10 without issues?
What build you guys have?
Seems like everyone have huge problems with cintiqs.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: PC working with Cintiq pro 13

Postby wacom1 » Tue 7. Nov 2017, 19:05

The 'No signal' message indicates a problem with the connection: cable, adapters, too high resolution might be causing this - probably not os related.

Mixuel
Posts: 9
Joined: Fri 3. Nov 2017, 23:24

Re: PC working with Cintiq pro 13

Postby Mixuel » Tue 7. Nov 2017, 21:08

Ok, my unit is a refurbished Cintiq pro 13, so I guess Wacom should have checked it.
Might be the cable. Resolution is 1080p so it shouldn't be a problem as I normally
use a Eizo with slighly higher resolution with the same computer and same displayport.

Mixuel
Posts: 9
Joined: Fri 3. Nov 2017, 23:24

Re: PC working with Cintiq pro 13

Postby Mixuel » Wed 8. Nov 2017, 15:19

The problem here is not in the cables or adapter, I presume, after testing it once again. Everything works fine if I boot the machine and start using the Cintiq. But if I do display toggle from the touch icon or close the lid on the MBP, then the "no signal" will be there sooner or later - works for a while. Something doesn't handle well display switching.
Sometimes the touch on/off switch won't work either for some reason.

Will try this on another Mac with minidisplay port and also usb-c when I get a chance.

btw, its annoying that if the touch button with virtual/screen keyboard is pressed on cintiq, you get the icons in the Mac upper taskbar. No need for this, Wacom.

Mixuel
Posts: 9
Joined: Fri 3. Nov 2017, 23:24

Re: PC working with Cintiq pro 13

Postby Mixuel » Wed 8. Nov 2017, 15:20

Still it would be nice to know if someone has had success connecting this with usb-c to a usb-c enabled mainboard in a win10 PC.

Mixuel
Posts: 9
Joined: Fri 3. Nov 2017, 23:24

Re: PC working with Cintiq pro 13

Postby Mixuel » Thu 9. Nov 2017, 20:41

Tried the cintiq with a macbook air 2015 (Sierra). Works fine. Time to buy a new machine.


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