I've a two months old Cintiq 13 HDT. It was very good till 2017. My driver is up to date (6.2.19- 10). Using it with my Late 2012 Imac operated by macOs Sierra. And I'm also so careful with my cintiq.
I've been having troubles for 4 days and I couldn't figure out. Whenever I open Photoshop or Illustrator, after a few seconds Express Keys stop responding. When I press a button, it's name is shown on the left corner above but shortcuts don't work.
I erased the driver and installed previous driver but the problem goes on. Today I updated it again but my pen doesn't respond this time.
I've written to customer support but they didn't write anything except case number. It's very annoying because I've got works to do but I'm stucked. :(
Here's a common problem explained by another user: https://www.reddit.com/r/wacom/comments/5lh071/cintiq_13hd_problems/?
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
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My Cintiq 13 HDT is not working properly
Re: My Cintiq 13 HDT is not working properly
I think that are the drivers, a lot of people complain of the new drivers...:/
Re: My Cintiq 13 HDT is not working properly
I've tried newest drivers released on the 4th of January, but everything's the same... :( I think I'm gonna be mad
Re: My Cintiq 13 HDT is not working properly
more than two hours to make the drivers working properly on my computer. a considerable loss of time. If someone have a solution it would be great sincerely.
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FaradayCage
- Posts: 2
- Joined: Fri 13. Jan 2017, 19:48
Re: My Cintiq 13 HDT is not working properly
davee33 wrote:more than two hours to make the drivers working properly on my computer. a considerable loss of time. If someone have a solution it would be great sincerely.
Hi, please please tell us how you managed to get the drivers working. Thanks in advance.
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FaradayCage
- Posts: 2
- Joined: Fri 13. Jan 2017, 19:48
Re: My Cintiq 13 HDT is not working properly
Davee33, please please tell us how you made these drivers work properly. Thanks in advance.
Re: My Cintiq 13 HDT is not working properly
If you have trouble with the driver under Sierra, uninstall the driver and use version 6.3.15 for the moment (unless you tablet models needs a newer driver version).
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apixel1234
- Posts: 10
- Joined: Fri 13. Jan 2017, 12:43
Re: My Cintiq 13 HDT is not working properly
6-3-20-8 just released fixes the express key problems. We can work again!
Re: My Cintiq 13 HDT is not working properly
ok, 6.3.20.8 seems to work properly. If i notice an other probleme with this drivers version i'll tell you there.
Thank you.
David
Thank you.
David
Re: My Cintiq 13 HDT is not working properly
Hi,
Sorry to comeback there, but the drivers 6.3.20-3 has failled again and don't work properly.
i was working on the cintiq when the drivers crached and can't reinstall it properly. it's difficult to work with that kind of problem.
I work with extended screen, not duplicate screen. And with no drivers the wacom pen is well detected but not calibrated. So when the driver is installed i use the pen on cintiq but the curser is moving on the computer screen instead of moving on the cintiq.
Thanks ahead for your help.
David.
@faradaycage: response is a bit late but has you can see the drivers don't work properly actually. But there is progress from wacom cause this one worked longer than all the others. And really i don't know how i made it work properly all that time.
Sorry to comeback there, but the drivers 6.3.20-3 has failled again and don't work properly.
i was working on the cintiq when the drivers crached and can't reinstall it properly. it's difficult to work with that kind of problem.
I work with extended screen, not duplicate screen. And with no drivers the wacom pen is well detected but not calibrated. So when the driver is installed i use the pen on cintiq but the curser is moving on the computer screen instead of moving on the cintiq.
Thanks ahead for your help.
David.
@faradaycage: response is a bit late but has you can see the drivers don't work properly actually. But there is progress from wacom cause this one worked longer than all the others. And really i don't know how i made it work properly all that time.