Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq Pro 16 Video Firmware Update Nov 29th

Cintiq and Cintiq Pro
freedomeagle
Posts: 7
Joined: Wed 29. Nov 2017, 17:20

Cintiq Pro 16 Video Firmware Update Nov 29th

Postby freedomeagle » Wed 29. Nov 2017, 17:30

There's a new video firmware update for the Pro 16 in Wacom Desktop Center as of today, I installed it thinking it would fix the red tint problem, but now I lose pen input after about half an hour of use, and while turning the Cintiq on and off will restore it for a short time, it is now essentially broken. Once the pen input is lost, the only button that still works of the five on the front is Tablet Mode. The Wacom driver does not crash. The problem recurs after a reboot.

BE CAREFUL OF THIS UPDATE!

Cintiq Pro 16 (using Wacom Link)
Driver (up to date) 6.3.25-2
Mac OS 10.13.1

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby wacom1 » Thu 30. Nov 2017, 10:12

The video firmware update affects the display / monitor function of the tablet and is not connected to the tablet sensor and pen function. If the pen stops working after a while, go to Wacom desktop center and 'restore setting' from a previous backup of the settings. That restarts the driver.

But we will check, if that update has unwanted side-effects.

freedomeagle
Posts: 7
Joined: Wed 29. Nov 2017, 17:20

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby freedomeagle » Thu 30. Nov 2017, 12:31

Restarting the driver has no effect, but it just happened again, and putting the Mac to sleep and waking it - even very quickly - will force the tablet to work again, restoring function to the pen and the surface buttons. I hope this helps.

paulashin
Posts: 2
Joined: Sun 3. Dec 2017, 11:06

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby paulashin » Sun 3. Dec 2017, 11:26

Yes, this update has broken 4k resolution for me.
It didn't break the pen as it did to you, but the resolution is totally messed up.
I'm using wacom link as well, but now even if I turn off and on again it doesnt work at all.

vputinski
Posts: 5
Joined: Sun 10. Dec 2017, 19:10

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby vputinski » Sun 10. Dec 2017, 19:17

I tried installing the firmware update on my MacBook Pro, and the pen update worked, but the video one failed, and then the tablet turned off - can't get it to turn on again, but if I move the pen around, the cursor moves with it on only on my MacBook screen, and the Desktop Centre is still saying it's connected as a device. I cannot figure out how to get the tablet to work, besides restarting my computer and re-installing the driver. I guess I'll be calling costumer service tomorrow!

freedomeagle
Posts: 7
Joined: Wed 29. Nov 2017, 17:20

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby freedomeagle » Thu 14. Dec 2017, 17:27

I want to add that the issue has seemingly vanished for me, so I am putting it down to USB weirdness and crossing my fingers.

deltahotel
Posts: 11
Joined: Mon 19. Jun 2017, 13:52

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Postby deltahotel » Thu 28. Dec 2017, 14:29

Hello,

was this firmware update silently pulled out?
The last one I have seen was from July and at the time of writing there is no 'newer' firmware update available within the desktop center.
(not that I am eager to brick my device, but it's a bit odd when manufacturers silently remove updates and such...)

FW 1.0.0
WDSV: 1.2.15


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