I have a brand new Intuos Pro M for my Mac Pro. Every time I turn on the tablet to use it, Wacom Desktop Center opens as well as the Wacom Setup Wizard. It's really frustrating. If I complete the setup, it wipes all my preferences to default. It also means it will get in the way of any program I am using.
I constantly switch between mouse and tablet through out my working day as a Designer, so my tablet is always going to sleep, meaning this windows open 20+ times a days and 20+ times a day I have to go close both of them and tab back to my program.
Can you please tell me how to turn off this program from running every time.
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
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How do I register my Wacom device?
Wacom Setup Wizard opens every time I turn on my tablet
Re: Wacom Setup Wizard opens every time I turn on my tablet
You can turn off Autostart for WDC in the WDC file menu. And once you have gone through the Setup Wizard it will not open again - unless you overwrite the setting with older settings that don't have the recorrd that you have passed the Wizard. - If you did it once and work with the new settings, we cannot see the SetupWizard showing up again. If it still does, contact Wacom support. We will need to check a system overview, backup of the settings etc to be able to reproduce that.
Re: Wacom Setup Wizard opens every time I turn on my tablet
You can turn off Autostart for WDC in the WDC file menu.
Can you show me exactly where? There is only one button I can see, it's not in the File menu on OSX, it's here and it's off: https://i.imgur.com/WYMzIYo.png. But it still opens.
And once you have gone through the Setup Wizard it will not open again - unless you overwrite the setting with older settings that don't have the recorrd that you have passed the Wizard. - If you did it once and work with the new settings, we cannot see the SetupWizard showing up again. If it still does, contact Wacom support. We will need to check a system overview, backup of the settings etc to be able to reproduce that.
Like I said in my original post, if I do the setup wizard, it wipes all my preference, like for what function keys do what. Then, the next day, it will run again when I first turn my tablet on. And if I do the Wizard again, all my function keys get set to default.
Re: Wacom Setup Wizard opens every time I turn on my tablet
I'm having the same issue. I have Autostart disabled in WDC, but every time I plug in my Mac (High Sierra), WDC opens up and the setup wizard starts.
This may be related: I have two tablets: an Intuos Pro M at home and an older Intuos Pro at work. This only happens when I plug in at home.
This may be related: I have two tablets: an Intuos Pro M at home and an older Intuos Pro at work. This only happens when I plug in at home.
Re: Wacom Setup Wizard opens every time I turn on my tablet
Make sure to install the new 6.3.27-2 driver. That should fix the problem.
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Re: Wacom Setup Wizard opens every time I turn on my tablet
The 6.3.27-2 drivers do not fix the problem. The setup wizard still opens every single time even with Autostart "disabled".
Re: Wacom Setup Wizard opens every time I turn on my tablet
Autostart is a setting for the Wacom Desktop Center, the Setup Wizard is started when a new tablet is detected or when you have not finished the setup. If you gone through setup once and have a WacomID created, it should not come up again. - Otherwise unplug the tablet, uninstall the driver, restart OSX, attach the tablet and follow the installation steps.
Re: Wacom Setup Wizard opens every time I turn on my tablet
I have done the steps and done a manual file-by-file un-install and re-install- and STILL the wizard and Wacom Desktop auto-start even though the autostart is not set to "on." I was told by a Wacom tech that this is a permissions issue but that permissions can't be repaired in Sierra, so he suggested I create a new user, test it there, and drag all my files to the new user. Of course I tried the new user AND IT STILL LAUNCHES. You guys are hilarious.
Re: Wacom Setup Wizard opens every time I turn on my tablet
I'm also experiencing this problem.
In the interest of expedience, I'll spare you the usual triage and cut to the chase: this is definitely a bug. Let me know if you want help reproducing it.
Thanks!
- I have two 2017 model Pro Larges and one Medium, in different offices, which I rotate. It occurs specifically when switching tablets.
- Login credentials are regularly requested, despite the "keep me logged in" option being selected.
- AutoStart is turned off.
In the interest of expedience, I'll spare you the usual triage and cut to the chase: this is definitely a bug. Let me know if you want help reproducing it.
Thanks!
Re: Wacom Setup Wizard opens every time I turn on my tablet
Thanks for the details, when this happens. - The Setup Wizard is independant of the Wacom Desktop Center and started automatically evrytime when a new tablet is plugged in and even without tablet driver installed - as far as I know that is done by some part of tablet firmware. If you go through the process once without changing the tablet, the setup wizard should not start - since it already finds the related data on the machine. If another tablet is attached, it does not fit to the installed information, so the wizard is started.
I don't have detailed info on the exact process and if that helps, but would try to attach both tablets together once and go through the process.
I don't have detailed info on the exact process and if that helps, but would try to attach both tablets together once and go through the process.