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Wacom Drivers:
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Intous Pro 2017 (PTH-660) Bluetooth lag

Intuos, Intuos Pro, Bamboo, Graphire, etc.
darius
Posts: 5
Joined: Sun 26. Nov 2017, 22:05

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby darius » Thu 21. Dec 2017, 00:31

Are we going to receive answer from Wacom this year?

SamR2D2
Posts: 1
Joined: Thu 4. Jan 2018, 18:08

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby SamR2D2 » Thu 4. Jan 2018, 18:15

darius wrote:Are we going to receive answer from Wacom this year?

Apparently not.

Another Intuos Pro M (pth-660) user here with the same problem (among many others like the problematic drivers and difficulty in establishing bluetooth connection with ease). I didn't expect this sort of behavior from Wacom, a lot of users face so many weird issues and that too after paying a hefty prremium for these devices.
I wonder which business model are they following?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby wacom1 » Tue 9. Jan 2018, 11:17

The driver has a setting (under options) for 'tablet brightness', which refers to all tablet LEDs including corner marks. We recommend not to turn off the LEDs completely, otherwise you don't see it switched On/Off or pairing. - I have no info about Bluetooth connection interference from other devices. Be aware that BT and Wifi operate on 2.4GHz band and USB3 ports can send interference on the same frequency. With more interfering devices the signal quality is reduced and the driver may need to filter more 'bad' data packages. Best option is avoiding such interferences.

Pixelkobold
Posts: 3
Joined: Mon 19. Feb 2018, 12:25

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby Pixelkobold » Mon 19. Feb 2018, 12:53

Same Problem here since I have that PTH-660

I wrote with Wacom support several times and did try every hint they provided to me.
But to no avail, using bluetooth is sluggish (on three completely different PCs) only USB connection does function perfectly.

Its really annoying, paying so much money for a device which does not function properly as it should.

dunsky
Posts: 1
Joined: Tue 2. Oct 2018, 15:12

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby dunsky » Tue 2. Oct 2018, 15:15

I have same issue. I bought this tablet because of ability to work wireless but via bluetooth cursor is moving slowly, it's lagging both on my Macbook Pro 2017 and on Microsoft Surface Pro 2017 with Windows 10. Works fine with cord USB connection only.

wacom5
Posts: 160
Joined: Tue 8. Aug 2017, 14:35

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby wacom5 » Thu 4. Oct 2018, 08:23

Unfortunately, there are many reasons why you may experience lag. I also use a PTH-660 for daily work and I can use Bluetooth without lag. My desk is fairly clear as I have no other devices that can cause inference nearby and I have Touch disabled as I don't use it.
Check for the tips here as well - https://www.wacom.com/en-de/support?gui ... 1c5ac919c9

mrlemming
Posts: 1
Joined: Wed 17. Oct 2018, 04:40

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Postby mrlemming » Wed 17. Oct 2018, 04:45

Hi, I was getting the lag issue with the Intous pro Medium after I enabled the bluetooth on a new iMac 27. Everything up to date (drivers, os etc). I managed to fix the issue by switching off the bluetooth mouse. The Intous now functions normally, looks like it was to pointing devices trying to communicate and compete for moving the cursor, even though one was completely still.


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