Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 27 QHD / High Sierra / Brightness Control

Cintiq and Cintiq Pro
Posts: 9
Joined: Mon 23. Oct 2017, 09:33

Cintiq 27 QHD / High Sierra / Brightness Control

Postby GerryPacher » Thu 30. Nov 2017, 12:43


Maybe I'm the only one who has a problem to dim down the brightness on a Cintiq 27QHD / iMac 2017 / high Sierra.

Any idea to solve this problem?

Posts: 5
Joined: Sun 18. Feb 2018, 15:07

Re: Cintiq 27 QHD / High Sierra / Brightness Control

Postby FromTheBlue » Sun 18. Feb 2018, 15:30

Hi Gerry, I hope you don't mind me asking, how did you manage to connect your Cintiq to your iMac 2017?

I just bought a new iMac before Christmas and I cannot seem to buy an adapter that is compatible?

Firstly, I purchased a Benfei DVI to USB-C and it caused my iMac monitor to flash, so I had to send it back. Then I bought an Apple Thunderbolt 2 to Thunderbolt 3 to connect to my original adapter Apple DVI to mini displayport, which worked perfectly from my Cintiq 22HD Touch on my older iMac 2013. But the Thunderbolt 2 to Thunderbolt 3 connected to the Apple DVI to mini displayport adapter was too many adapters, so didn't give me a signal. Thirdly, I just bought a StarTech DVI to Thunderbolt 3 (CDP2DVI), it was recommended by people on PainterFactory.com (https://painterfactory.com/painter_prod ... intiq-22hd). BUT it doesn't work for me either.

I've spoken with Wacom, unfortunately who were NOT helpful, no solution and they wouldn't recommend anything. And I spoke with Apple Support as well as going into the store in London, and they couldn't really help either. One assistant said it was, quote, "a lost cause."

Any suggestions please would be greatly appreciated! Thank you!

Posts: 27
Joined: Fri 16. Dec 2016, 00:14

Re: Cintiq 27 QHD / High Sierra / Brightness Control

Postby PGross1 » Mon 19. Feb 2018, 23:27

I've got my 27 QHDT connected to iMac pro with DisplayPort to a thunderbolt hub and it works. Before that, I had it connected to a mini display adapter and into the thunderbolt port. (can't recall if I had an additional mini-to thunderbolt adapter in there).

Posts: 5
Joined: Sun 18. Feb 2018, 15:07

Re: Cintiq 27 QHD / High Sierra / Brightness Control

Postby FromTheBlue » Thu 22. Feb 2018, 17:37

I found a solution myself from another website and this worked for someone else, so I figured I'd try it too. I've managed to buy a Kanex DVI to USB-C adapter and it works perfectly! Yahoo!!! Finally, now I can use my expensive Cintiq again.

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