Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Problem of Touch with Cintiq

Cintiq and Cintiq Pro
neocorto
Posts: 2
Joined: Mon 9. Apr 2018, 21:46

Problem of Touch with Cintiq

Postby neocorto » Mon 9. Apr 2018, 22:13

Hello Everybody,

At first, sorry for my bad english, I'm french, and speaked no english since my school years for a loooooong years :)
I have a 24 hd touch Cintiq, and I have a problem with it, the pen with pressure is still running, but the touch with fingers no, and appears on my other screen which is a normal screen.

It appears when I made an update of my drivers. Before, it works good, and after with update it becomes unstable, and now no touch. I tried to install a fiew older drivers, but it doesn't work, I called the hotline which gave me the procedure to uninstall the tablet and the drivers. I made it, but allways not working.

So does someone has the solution ?

thanks for all

Image

http://nsa39.casimages.com/img/2018/04/ ... 667032.jpg

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Problem of Touch with Cintiq

Postby wacom1 » Tue 10. Apr 2018, 18:14

I guess you are using Windows. In this case go to control panels -> TabletPC Settings -> Setup -> Touch, then specify the Cintiq as the monitor for touch. Sometimes Windows is confused.

neocorto
Posts: 2
Joined: Mon 9. Apr 2018, 21:46

Re: Problem of Touch with Cintiq

Postby neocorto » Thu 12. Apr 2018, 20:08

Hello

thank you for your answer, I resolved the problem by changing the "master" screen, which was the other screen.

;)


Return to “Pen Displays”