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Drawing software:
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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.


Cintiq and Cintiq Pro
Posts: 2
Joined: Fri 27. Apr 2018, 06:56


Postby Duca1969 » Fri 27. Apr 2018, 07:15

Hallo everybody,
I have a Cintiq 13 HD. After installing the last driver I have a big issue: regardless of the instrument used, the pen PAN the image (like I'm holding PAN tool) and I can correctly apply any tools. What is wrong?


Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13 HD - UNDESIDERABLE Pan

Postby wacom1 » Fri 27. Apr 2018, 19:04

You are probably using Win10 and have this problem because of a recent Win10 update. In this case have a look at viewtopic.php?f=5&t=1600

Posts: 2
Joined: Fri 27. Apr 2018, 06:56

Re: Cintiq 13 HD - UNDESIDERABLE Pan

Postby Duca1969 » Sun 29. Apr 2018, 05:17

Hi wacom1,
many thanks , i will try...

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