Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

is it safe to keep the MSP 13'' charging all the time?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
DorBenDayan
Posts: 8
Joined: Sat 25. Nov 2017, 06:24

is it safe to keep the MSP 13'' charging all the time?

Postby DorBenDayan » Wed 15. Aug 2018, 08:32

is it safe to keep the cable connected to the device or should I unplug it whenever the battery is fully charged?

will constant charging wear out my battery or does electricity flows straight into the device once the battery is charged?

wacom4
Posts: 150
Joined: Tue 29. Nov 2016, 09:49

Re: is it safe to keep the MSP 13'' charging all the time?

Postby wacom4 » Thu 16. Aug 2018, 07:08

It is not safe to keep the MSPs connected to power 24/7.
Please disconnect from time to time.

And don't forget: the MSP is a great mobile device - use it for it's purpose :)

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: is it safe to keep the MSP 13'' charging all the time?

Postby JanvBNetherlands » Sat 18. Aug 2018, 12:45

When you use the MSP it is of course safe to keep the adapter connected all the time, even if the battery is charged 100%. When not using the tablet for a longer time, at night for instance, it is safer to disconnect the adapter (and shut down the tablet). This also is better for CO2 emission. If you just sometimes use it on the battery, that should be enough to keep the battery condition alright. It is the same as for other laptops or tablets.

BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Re: is it safe to keep the MSP 13'' charging all the time?

Postby BatmansTablet » Mon 27. Aug 2018, 19:07

How about charging it when the battery is near dead and keep working while it recharges?

wacom4
Posts: 150
Joined: Tue 29. Nov 2016, 09:49

Re: is it safe to keep the MSP 13'' charging all the time?

Postby wacom4 » Thu 6. Sep 2018, 08:42

Hi all,
the answer from me above is no longer true.
We posted a BIOS update which fixed an issue with the battery management.
After you updated your device to the latest FW, BIOS and driver you can keep it plugged in.

Please check the Wacom Desktop Center for all upgrades mentioned.

DorBenDayan
Posts: 8
Joined: Sat 25. Nov 2017, 06:24

Re: is it safe to keep the MSP 13'' charging all the time?

Postby DorBenDayan » Sun 16. Sep 2018, 22:17

so is it safe now to keep my MSP connected to electricity 25\7 just like a normal PC?

wacom5
Posts: 682
Joined: Tue 8. Aug 2017, 14:35

Re: is it safe to keep the MSP 13'' charging all the time?

Postby wacom5 » Mon 17. Sep 2018, 14:16

Should be safe but I would still recommend unplugging the device and taking it outside from time to time.


Return to “Pen Computers”