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Touch stops working until pen is used

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Fri 28. Sep 2018, 14:11

Just making sure everything is set up as it should. For full driver removal check here.
Need immediate help? Contact our Support: https://support.wacom.com

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Mon 1. Oct 2018, 14:18

I've given up on using the touch function - far too unreliable and irritating. What a waste of money :P

Please let me know if you address any of these problems in a future update.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Mon 1. Oct 2018, 15:23

The issue has been reported. I was partially able to replicate with a very low rate and I couldn't check what triggered the issue which makes it harder to fix.
Need immediate help? Contact our Support: https://support.wacom.com

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Tue 2. Oct 2018, 11:30

Thanks for the update - it doesn't happen that often at the moment, a few times and hour, and I can't work out how to reproduce it either.

I hope they can find a fix.


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