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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Cintiq Pro 16 cursor problem

Cintiq and Cintiq Pro
Posts: 1
Joined: Thu 4. Oct 2018, 14:08

Cintiq Pro 16 cursor problem

Postby Nunjoi » Thu 4. Oct 2018, 14:29

I just recently purchased a Cintiq Pro 16 and setup was a bit difficult due to problems with permissions in my Mac settings but now I got everything working fine except one thing. In a manner of speaking there's a vertical area that runs along of the screen where the cursor jumps/won't register with the Pro pen 2, touch and mouse works fine. I've tried re-installing drivers, connected the Cintiq to 3 different computers and the problem persisted, it's not software specific either as it happens constantly. I've sent a link to how the problem looks in photoshop https://imgur.com/8QuaEKp . If I hover around the area it's very noticeable and if I make longer, quicker lines they either get bumps or break apart. I fear this is indeed a hardware issue but I hope someone can help.

Thank You,

Posts: 531
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 16 cursor problem

Postby wacom5 » Fri 5. Oct 2018, 06:56

I'm afraid that the pen sensor of your Cintiq Pro 16 has a dead scan line. The device will need to be repaired or exchanged. You should contact our support here.

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