Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Memory full: How to delete files?
Memory full: How to delete files?
When turning the Bamboo Spark on, I get the orange and the blue light: Memory is full. How do I delete files to get some space? I was searching the web and the manual, but I didn't find a hint. Please help me.
Re: Memory full: How to delete files?
It is possible to reset the memory of the Spark, but then all data is gone. If that is ok, contact our support for the detailed procedure.
Re: Memory full: How to delete files?
Sorry, but I prefer a solution where I can select the files I wanted to delete.
If I reset the memory of my Bamboo Spark do the files stay in the App Inkspace?
If I reset the memory of my Bamboo Spark do the files stay in the App Inkspace?
Re: Memory full: How to delete files?
I have the same problem even though my Bamboo Sparc is fully synced.
If *only* the data on the sparc itself is gone (thus not in the app/Cloud as DotPetMUC asks), please send me the procedure asap.
If *only* the data on the sparc itself is gone (thus not in the app/Cloud as DotPetMUC asks), please send me the procedure asap.
Re: Memory full: How to delete files?
If I reset the memory of my Bamboo Spark do the files stay in the App Inkspace?
Yes, the files stay in the App Inkspace and in the Cloud, but the notes which are not synced yet are lost.
I found your topic because I faced the same problem. I found the steps to perform a reset om Amazon.de, which I tested with the Wifi off (to ensure that the notes in the cloud could not be effected).
The steps (in German) from https://www.amazon.de/ss/customer-reviews/B010PKT6C2:
1 . Bamboo Spark App öffnen
2. Einstellungsmenü öffnen (Zahnrad oben Rechts antippen)
> "Einstellungen" antippen
3. "Bamboo Spark" antippen
4. "Bamboo spark koppeln" antippen
Folgen Sie bitte den Anweisungen auf dem Bildschirm:
5. Bamboo Spark-Schiebeknopf nach Rechts schieben, um das Gerät einzuschalten.
6. "5 Sekunden gedrückt halten" wird angezeigt, das bezieht sich auf den "Neue-Seite-Knopf" in der Mitte des Bamboo Spark
7. bei "Bamboo Spark auswählen" 'Weiter' antippen
8. Zur Bestätigung erneut den "Neue-Seite-Knopf" antippen
9. Tippen Sie jetzt nicht "Weiter", sondern 5 Mal auf den orangenen Text "Gib einen eindeutigen Namen ein".
10. Ein "Memory Reset" Bestätigungsdialog öffnet sich. Tippen Sie auf "Reset", um den Bamboo Spark zurückzusetzen. Alle gespeicherten Daten werden gelöscht.
11. Zunächst kommt "Reset Successful". Tippen Sie auf OK.
12. Die App setzt sich auf Schritt 9 zurück. Tippen Sie dort auf Weiter.
13. Wählen Sie die gewünschte Ausrichtung des Geräts aus, und beenden Sie den Kopplungsprozess.
14. Testen Sie mit einer kleinen Zeichnung die Verbindung.
Re: Memory full: How to delete files?
So how do you do it. Its no good in German.
I can understand the secrecy about how to reset it. Cant find it any where on the net
I can understand the secrecy about how to reset it. Cant find it any where on the net
Re: Memory full: How to delete files?
For detailed description in English contact Wacom customer support.
-
- Posts: 1
- Joined: Fri 6. Oct 2017, 13:00
Re: Memory full: How to delete files?
Delete Bamboo Spark/Folio/Slate memory
1. Open Inkspace app on device
3. Click on connect your device
3. Turn on your Bamboo Spark/Folio/Slate with power button
4. Click on next
5. Hold power button Bamboo Spark/Folio/Slate for 6 seconds (untill you see a blue led)
6. Select your divice
7. Click on device name, than click on next
8. Tap to confirm >> push power button device
7. In pop up “enter a unique name”, tap 5 times on the sentence “give a unique name”
8. pop up: Device memory reset >>> click on reset
9. Reset successful
1. Open Inkspace app on device
3. Click on connect your device
3. Turn on your Bamboo Spark/Folio/Slate with power button
4. Click on next
5. Hold power button Bamboo Spark/Folio/Slate for 6 seconds (untill you see a blue led)
6. Select your divice
7. Click on device name, than click on next
8. Tap to confirm >> push power button device
7. In pop up “enter a unique name”, tap 5 times on the sentence “give a unique name”
8. pop up: Device memory reset >>> click on reset
9. Reset successful
-
- Posts: 1
- Joined: Thu 21. Dec 2017, 06:15
Re: Memory full: How to delete files?
Thanks HarryHarry - not sure why it's shrouded in such secrecy but you have got me up and running again. Thanks:)