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MSP Firmware update disables fingerprint reader??

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
tomatogoatee
Posts: 50
Joined: Wed 18. Jan 2017, 14:21

MSP Firmware update disables fingerprint reader??

Postby tomatogoatee » Fri 19. Oct 2018, 03:13

I just updated my MSP from firmware 7 to 11. (I believe those are the correct numbers.) It gave me a warning to remove my fingerprint and pin prior to update, so I did just that. After the update, I had to use my bitlocker recovery key to get into the tablet and now, when I try to add my fingerprint again, the option isn't there! I now have a message saying Windows Hello isn't compatible with this device.

What happened and how do I fix this?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: MSP Firmware update disables fingerprint reader??

Postby wacom5 » Fri 19. Oct 2018, 08:41

Seems that you are suffering from an issue with the latest Windows update: https://windowsreport.com/fingerprint-d ... indows-10/
Please try the solutions suggested there.
Need immediate help? Contact our Support: https://support.wacom.com

tomatogoatee
Posts: 50
Joined: Wed 18. Jan 2017, 14:21

Re: MSP Firmware update disables fingerprint reader??

Postby tomatogoatee » Fri 19. Oct 2018, 11:08

It does appear to have been the case. It was odd, however, that everything worked fine through numerous reboots until I applied the Wacom BIOS update.



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