Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving Mode:

Intuos, Intuos Pro, Bamboo, Graphire, etc.
duncannah
Posts: 3
Joined: Wed 31. Oct 2018, 00:41

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby duncannah » Wed 31. Oct 2018, 00:44

The steps provided in the official support article didn't help me, I still have this exact same error, unfortunately.

What is the app "CleanerApp" called? I can't find it on Google.

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby wacom5 » Wed 31. Oct 2018, 07:29

Driver 6.3.31-5 is scheduled to release this afternoon and should fix this issue among some others. Please check: https://www.wacom.com/en-de/support/product-support/drivers

duncannah
Posts: 3
Joined: Wed 31. Oct 2018, 00:41

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby duncannah » Wed 31. Oct 2018, 21:02

Got the new update, the "Lorem ipsum" message is gone but the settings are non-functional. Hovering the pen anywhere on the tablet puts the cursor the top left corner of the screen always, clicking does work.

Uninstalled before installing, then rebooted.

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby wacom5 » Fri 2. Nov 2018, 12:18

I haven't been able to reproduce this issue. I tried on two computers. Could you provide a bit more details? Have you made a full manual uninstall or did you just uninstall the driver?

duncannah
Posts: 3
Joined: Wed 31. Oct 2018, 00:41

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby duncannah » Fri 2. Nov 2018, 14:06

I just did the manual uninstall (even searched for wacom files not listed, found about ~10), and it didn't help. The preferences panel is just like how it was before, except now without the latin error. Hovering or tapping now does nothing, including the 4 buttons.

Wacom Desktop Center sometimes says "no device connected", sometimes the device is there, but it still doesn't function.

Tried different USB cables. The light on my Intuos (2018) is lit, but that's about it.

EDIT: When I reboot (with the reopen windows when logging back in option turned on in macOS) while the system preferences pane is running, the pane says synchronizing for a few seconds, then it says that there's a problem with the driver

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: <DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput. <dnl> Switch to Power Saving M

Postby wacom5 » Tue 6. Nov 2018, 10:49

At this point it's better if you can contact the support team and provide further details: https://support.wacom.com/


Return to “Pen Tablets”