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Bamboo Folio - Bamboo react without pen touching

Bamboo Spark, Bamboo Slate, Bamboo Folio
Itexe2B
Posts: 1
Joined: Sun 4. Nov 2018, 17:42

Bamboo Folio - Bamboo react without pen touching

Postby Itexe2B » Sun 4. Nov 2018, 17:55

Hello, sorry for my bad english I'm french on google translation.
That's when I fly over my bamboo with my pen the bamboo is activated yet I do not touch anything. So impossible to write legibly ...
Thank you for your help :'(

I can upload a vidéo on youtube if you want. I contact the telephone support tomorrow to find quickly.

wacom5
Posts: 943
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo Folio - Bamboo react without pen touching

Postby wacom5 » Mon 5. Nov 2018, 09:33

Sounds like your pen has some issue with the nib and the pressure sensor. I have requested someone from the French Customer Support team to contact you.
Need immediate help? Contact our Support: https://support.wacom.com


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