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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Cintiq and Cintiq Pro
Uberbar
Posts: 3
Joined: Mon 12. Nov 2018, 19:27

Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Postby Uberbar » Mon 12. Nov 2018, 19:32

WIndows Updated a week or so ago and my Cintiq ran fine. Yesterday however my Cintiq driver is not working correctly.
I turn on my cintiq and the pen wont move on the cintiq screen. So I turn off the driver and turn it back on. Then it works but the click's don't respond.
The only way to fix this issue is to restart my PC over and over.

Did Windows break my Cintiq again?!

wacom5
Posts: 726
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Postby wacom5 » Tue 13. Nov 2018, 10:48

I don't think that Windows has broke the Cintiq but you might have a few driver issues. I would start by doing a complete clean install of the Wacom driver and see if it helps. Please carefully follow the instructions here: https://www.wacom.com/en-at/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c

Uberbar
Posts: 3
Joined: Mon 12. Nov 2018, 19:27

Re: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Postby Uberbar » Tue 13. Nov 2018, 17:28

Ok I've done the manual clean driver install. So far so good hopefully that fixes all the odd errors.

Uberbar
Posts: 3
Joined: Mon 12. Nov 2018, 19:27

Re: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Postby Uberbar » Tue 13. Nov 2018, 18:18

Ok So the issue is still happening. If I turn my Cintiq off and then later turn it back on my pen wont move to the cintiq screen. No idea what is going on or how to fix it.

So far the only fix that is working is by going to my services and restarting the driver from there.

wacom5
Posts: 726
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27 - Pen Dropping, Keys not working (Windows 10)

Postby wacom5 » Wed 14. Nov 2018, 09:12

Please check the USB ports and the cable. Make sure you plug the tablet directly tot he computer and not through a HUB. You should also check if something if preventing the Wacom driver from starting.
If you need more help, please check with the support team: https://support.wacom.com/


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