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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intuos Pro setup wizard issue on windows 7

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 3
Joined: Tue 20. Nov 2018, 07:35

Intuos Pro setup wizard issue on windows 7

Postby epronovost » Tue 20. Nov 2018, 07:42


I just bought a Intuos Pro yesterday and can't install it on my computer (a windows 7 PC) because the setup wizard is simply not loading up. The tablet is connected properly, the drivers have been installed, the computer has been restarted (several times), but the setup wizard simply won't start to allow me to properly start the installation process. Furthermore, when I tried to register the product manually on the website, it didn't recognised the code as a valid one. What are my courses of actions? Have I bought a defective product?

Thank you for the help

Posts: 565
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro setup wizard issue on windows 7

Postby wacom5 » Tue 20. Nov 2018, 11:21

You should't need to run the Setup Wizard to be able to use the device. If you installed the driver correctly that should be sufficient.
First make sure your Windows 7 is fully updated to the latest version possible.
Then, if you haven't already, download and install the latest driver from http://www.wacom.com/support/product-support/drivers.
Make sure the Intuos Pro is properly connected via USB.

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