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Intuos "a supported tablet was not found"

Intuos, Intuos Pro, Bamboo, Graphire, etc.
alex1234
Posts: 1
Joined: Fri 19. Oct 2018, 11:46

Intuos "a supported tablet was not found"

Postby alex1234 » Fri 19. Oct 2018, 11:56

I can see in system preferences that my Intuos tablet is connected, but as soon as i touch a button or us the pen it changes to "a supported tablet was not found on the system".

I run MacOS Sierra 10.12.6 on a late 2009 macbook.
I have registerd the Intuos tablet.
I have installed the latest driver macOS - 6.3.31-4.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos "a supported tablet was not found"

Postby wacom5 » Tue 23. Oct 2018, 09:34

Which Intuos do you have?
Make sure the tablet is connected directly to a USB port, no through a Hub or monitor port.
Need immediate help? Contact our Support: https://support.wacom.com

allegracomare
Posts: 1
Joined: Wed 28. Nov 2018, 04:52

Re: Intuos "a supported tablet was not found"

Postby allegracomare » Wed 28. Nov 2018, 18:26

I am having the same problem. I was drawing, then windows crashed, and when I restarted the computer, my intuos was no more recognized by the system. I tried to remove the driver and reinstall it again, but my intuos seems to be definitely lost. Any advice?

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos "a supported tablet was not found"

Postby wacom5 » Thu 29. Nov 2018, 07:42

Which Widows version, driver version and Intuos version do you have? What is the error message you see when you open the Wacom Tablet Settings? Do you see a solid LED when you connect the tablet to your computer?
Need immediate help? Contact our Support: https://support.wacom.com

Kartezjusz24
Posts: 1
Joined: Thu 29. Nov 2018, 12:57

Re: Intuos "a supported tablet was not found"

Postby Kartezjusz24 » Thu 29. Nov 2018, 13:07

Hi . The same problem
When I enter through "Wacom desktop Center" Tablet isn't recognized, despite of having common drivers. In Windows ink is recognized.

When I start "Wacom Tablet properties" file - it's crashes with dialogue note

"The Device is not connected to your computer

If Device is connected try another port

If this won't work contact with client support center - we will help You"

All these prompts were used. The last seems to have this problem/


CTL-4100 , Windows 10 Home

KelliAnn
Posts: 1
Joined: Thu 29. Nov 2018, 21:12

Re: Intuos "a supported tablet was not found"

Postby KelliAnn » Thu 29. Nov 2018, 21:37

I am having the same issue. I am not even getting a led light or anything. I am running windows 10 and my comp can't detect my INTUOS CTL-4100 . i have tried everything, uninstal, download new drivers and reinstall the software. All to no avail. Please help I am all out of ideas.



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