Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Touch not working (Mac OSX)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Touch not working (Mac OSX)

Postby LeeAPG » Mon 3. Dec 2018, 03:09

I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Mon 3. Dec 2018, 09:40

LeeAPG wrote:I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks


Have you tried the steps here? https://www.wacom.com/en-de/support?guideTitle=Why-is-touch-not-working-on-Mac-OS-10.14%3F&guideId=3854ea4d-fa27-49c1-99d3-906e68d9046a

LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Re: Touch not working (Mac OSX)

Postby LeeAPG » Tue 4. Dec 2018, 00:11

Hi, yes I have tried that, still the same issue :(

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Wed 5. Dec 2018, 08:03

Please contact our customer support then: https://support.wacom.com


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