Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Cintiq Pro 13 - Mapping Isssue

Cintiq and Cintiq Pro
Posts: 1
Joined: Mon 3. Dec 2018, 12:16

Wacom Cintiq Pro 13 - Mapping Isssue

Postby dhanesh66 » Mon 3. Dec 2018, 12:37

Dear Friends,

I am new user of wacom, I purchased Cintiq Pro 13 week back and Connected to my Microsoft surface pro 5 (Windows 10) thru wacom link thru USB 3.0 and Mini display port, Fantastic No issue. But when next time I did the same wacom display not full screen it give shorter screen on both side.
If i connect it as extended display it shows full screen, but when i mirror it, gives same screen ration as of surface pro, resulting screen is less on both sides.
I tied by reinstalling the driver but no success. Wacom interface does not show any mapping tab, i am unable to resolve the issue. If i reduce the resolution of surface pro to match wacom display then it shows full screen, then my surface pro screen become smaller.

Can someone help to resolve this issue

Posts: 1107
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 13 - Mapping Isssue

Postby wacom5 » Wed 5. Dec 2018, 07:59

Welcome to the Wacom family. Glad to hear you are enjoying the Wacom Cintiq Pro 13.

To clarify, the Wacom driver does not control the resolution of the image. The Wacom driver will be responsible for all the things related with the pen and touch control and all the settings you assign to the pen. The mapping settings are referring only to pen input.

For video resolution, these settings are controlled through Windows Display Settings, like you would for any other monitor. Please see: https://support.microsoft.com/en-gb/help/4340331/windows-10-set-up-dual-monitors

Need immediate help? Contact our Support: https://support.wacom.com

Return to “Pen Displays”