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Cintiq Pro 24 "Low Battery" warning?

Cintiq and Cintiq Pro
tomatogoatee
Posts: 50
Joined: Wed 18. Jan 2017, 14:21

Cintiq Pro 24 "Low Battery" warning?

Postby tomatogoatee » Sun 4. Nov 2018, 20:40

I just got a popup saying my tablet had a low battery and I should connect power immediately...

Weird, right?

I have seen that warning when using my MSP as a tablet without power connected, but this is a new one to me. The Cintiq Pro doesn't have a battery, right?

hardworker
Posts: 5
Joined: Sat 27. Oct 2018, 17:30

Re: Cintiq Pro 24 "Low Battery" warning?

Postby hardworker » Mon 5. Nov 2018, 06:04

Yes, I've got the same alert the other day (only one time). I thought it was the EK remote battery that needed to be powered up but the remote was on the 70% battery level...so I would also like to know why is that happening.

PeterKelly
Posts: 17
Joined: Mon 25. Sep 2017, 10:47

Re: Cintiq Pro 24 "Low Battery" warning?

Postby PeterKelly » Sat 8. Dec 2018, 10:11

I get the same with a 27QHDT, but my Express remote is permanently plugged in.

It is a little irritating and, as per usual, Wacom support don't seem remotely interested; hence no reply from them here.
Ah, well...

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 24 "Low Battery" warning?

Postby wacom5 » Mon 10. Dec 2018, 08:37

This can be an problem with the reading the drive is getting from the battery status. Normally it's an temporary intermittent issue and very hard to reproduce. I haven't been able to do it myself. One thing you can try is resetting the remote by opening the back cover of the remote and pressing the button. Cannot guarantee it will help but it won't cause any harm. Just be aware that it will be detected as a new device by the driver so you will need to redo your settings afterwards.

PeterKelly
Posts: 17
Joined: Mon 25. Sep 2017, 10:47

Re: Cintiq Pro 24 "Low Battery" warning?

Postby PeterKelly » Tue 11. Dec 2018, 09:29

There you go again!

I've just had a direct email form 'Support' and all you ever do is suggest 'Reset'. If not that, it is 'Reinstall', or 'Try older driver'.
Do any of you even remotely know what you are doing? It's no wonder that you keep producing really annoying bugs and take so long to resolve them.


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