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warranty question (screen popped out of the case!!!)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
denniscalero
Posts: 34
Joined: Fri 16. Dec 2016, 13:34

warranty question (screen popped out of the case!!!)

Postby denniscalero » Thu 20. Dec 2018, 15:01

waiting for an answer from wacom but...

i got m msp 16 i7 replaced because my previous one started getting yellow lines around the screen and eventually the

SCREEN POPPED OUT OF THE CASING.

I'm assuming the battery swelled or something (it actually popped out from the top left corner)

did this happen to anyone else

does the warranty restart (what if this happens again)

wacom5
Posts: 1061
Joined: Tue 8. Aug 2017, 14:35

Re: warranty question (screen popped out of the case!!!)

Postby wacom5 » Fri 21. Dec 2018, 07:54

The warranty does not restart.
This issue was caused because of battery over charge. Basically keeping the device plugged in when the battery is already full for an extended period. can develop this issue after a few months.
We released a firmware update months ago to help prevent this.
Need immediate help? Contact our Support: https://support.wacom.com


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