Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom Intuos BT will not connect to Win 10 by Bluetooth

Intuos, Intuos Pro, Bamboo, Graphire, etc.
mudthang
Posts: 3
Joined: Wed 2. Jan 2019, 17:27

Wacom Intuos BT will not connect to Win 10 by Bluetooth

Postby mudthang » Wed 2. Jan 2019, 17:54

RE: Wacom Intuos BT will not connect to Win 10 by Bluetooth

This is so frustrating!
#SMH #EpicFail #WTF

My journey through Wacom Bluetooth Hell till now

1. Bought a Wacom Intuos BT (Bluetooth)

2. Installed and updated all drivers

3. When I try to connect the tablet via Bluetooth, Windows 10 asks for a Pin authentication. What? Apparently there is no magical seamless pairing without a Pin.

4. Why does Windows 10 ask for a Pin to connect the Intuous? There is no way to enter a Pin on the Wacom. Or is there? There is no easily found default Pin.

5. Wacom Support says "We do not support external USB Bluetooth. Your computer must have internal Bluetooth for pairing the tablet."

But nobody knows why? The USB Bluetooth supports every other device I own. Nobody can recommend a product or supported manufacturer?

Help!

wacom5
Posts: 676
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos BT will not connect to Win 10 by Bluetooth

Postby wacom5 » Thu 3. Jan 2019, 10:37

That doesn't seem accurate. External adaptors should not be an issue as long as they are gen 2.1 or above. If you are using a version lower than 4.0 Windows might request a password. Please check the version of your adaptor.
First check if Windows is fully updated and that the Bluetooth driver controller is fully updated.
Then follow the exact steps listed here: https://www.wacom.com/en-de/support?guideTitle=Connecting-your-Wacom-Intuos-tablet-via-Bluetooth-for-Windows&guideId=ac1a73ef-41ea-442a-b02f-19463caab3ef.
If Windows still asks for a password, try "000000" or "123456" and press enter.

mudthang
Posts: 3
Joined: Wed 2. Jan 2019, 17:27

Re: Wacom Intuos BT will not connect to Win 10 by Bluetooth

Postby mudthang » Thu 3. Jan 2019, 13:26

No joy.
Tried everything suggested but no joy.
Oh dear ...

Image

wacom5
Posts: 676
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos BT will not connect to Win 10 by Bluetooth

Postby wacom5 » Thu 3. Jan 2019, 15:55

Did you check the version of your adaptor and the drivers? I would suggest you to try a different external adaptor.

mudthang
Posts: 3
Joined: Wed 2. Jan 2019, 17:27

Re: Wacom Intuos BT will not connect to Win 10 by Bluetooth

Postby mudthang » Thu 3. Jan 2019, 19:43

Thanks wacom5
I will have to buy another Bluetooth USB just to see if it maybe works. On my weekend To Do list ...


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