Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Cintiq 13HD "no device detected", doesn't respond to input

Cintiq and Cintiq Pro
frogs23
Posts: 1
Joined: Sun 6. Jan 2019, 21:12

Cintiq 13HD "no device detected", doesn't respond to input

Postby frogs23 » Sun 6. Jan 2019, 21:19

My Cintiq 13HD has been working fine until recently, the Cintiq would stop responding to pen input/express keys, essentially just becoming a monitor. On the Wacom Desktop software, it would stop recognizing the Cintiq as a connected device. The problem seems to be an issue with the connection between the cable and the Cintiq (perhaps the port?), as jostling it would either worsen or fix the problem. Now the Cintiq has stopped responding to input at all. The tablet is only about 3 years old, and had been in storage for 2 of those years, and Wacom wants $428 for repairs! Anyone have this problem in the past and fixed it? I figured since it's out of warranty anyway, I might as well try to fix it myself.

Return to “Pen Displays”