Hi.
I discovered that my cintiq 27 was not able to open the display option panel from the tout h nutton or from the wacom center when connected with displayport.
Error screens hot (in French.. :3) https://i.imgur.com/4sMIrWz.jpg
When connected with an hdmi cable no problem, except for the grey out contrast option...
I have tested it on 3 different workstations, laptop and pc all with windows 10, 64 pro, with latest usb/nvidia/wacom/windows drivers updates with stock cables and brand new ones.
I have reset all the wacom user preferences, reinstall everything.. I am out of ideas.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011
Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912
Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011
Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912
Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Can't access the display option panel on my cintiq 27
Re: Can't access the display option panel on my cintiq 27
Bonjour.
This can be an issue with the firmware. You should contact our French support - https://www.wacom.com/fr-fr/contact
They can surely help you.
This can be an issue with the firmware. You should contact our French support - https://www.wacom.com/fr-fr/contact
They can surely help you.
Re: Can't access the display option panel on my cintiq 27
Thank you for the advice. I will start the registration process then.
Btw, Is there any way to force the unit to manually reset the firmware to factory default, like the cintiq compagnon ?
Btw, Is there any way to force the unit to manually reset the firmware to factory default, like the cintiq compagnon ?
Re: Can't access the display option panel on my cintiq 27
I'm afraid that is not possible for this device.