Hello to all.
On my MSP 13" it's a while that I'm noticing a slight lifting up of the screen on the left side, that in the last few days looked get worst.
What is happens? It looks like there is something within the machine that push slightly the screen out month by month.
By now it splitted by about 1 mm.
I'm working with the MSP every day for several hours per day, but mostly without battery.
What can it be? Could be the battery that is dilating (for which reasons)?
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NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Mobile Studio pro screen lifting up
Re: Mobile Studio pro screen lifting up
Sounds like the battery is dilating because you keep the device connected to the power supply. We released a firmware last year that should help avoid this.
Please back up your data and contact our support as soon as possible - https://support.wacom.com - Your device needs to be repaired.
Please back up your data and contact our support as soon as possible - https://support.wacom.com - Your device needs to be repaired.
Re: Mobile Studio pro screen lifting up
Thank you for the quick reply.
I've just contacted the Wacom support right now. Let's see what they will say.
Is it nothing that can be fixed with the new firmware in other ways other than to send my unit to repair?
I've just contacted the Wacom support right now. Let's see what they will say.
Is it nothing that can be fixed with the new firmware in other ways other than to send my unit to repair?
Re: Mobile Studio pro screen lifting up
There is no way to deflate the battery and you should definitely have it replaced.