Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 16 display toggle issues and 4K

Cintiq and Cintiq Pro
PoliSt
Posts: 3
Joined: Mon 4. Feb 2019, 12:22

Cintiq Pro 16 display toggle issues and 4K

Postby PoliSt » Sat 9. Mar 2019, 17:01

I got my Cintiq pro 16 a few days ago and decided to start working on it today,but I faced some unbelievably annoying issues.When i first turned it on yesterday I got 4K the minute i switched to port 1(using USB-C) .Despite that, today i had major issues with display toggle which i’ve currently fixed but now i can not for the life of me get the 4K back.I don’t understand much but i can’t help but think that now i will not be able to get it back.What should I do?

wacom5
Posts: 1117
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 16 display toggle issues and 4K

Postby wacom5 » Mon 11. Mar 2019, 08:59

Hello.
Can you please tell me which Operating system are you using and how did you set up your monitors? Which one is the main one? Are you connecting USB-C to direct USB-C?
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Displays”