Pan/Scroll Cursor stuck. Mouse not moving until release.

thanulee · Postby **thanulee** » Sat 5. Jan 2019, 10:17

I even subscribed for this. I have to use older drivers. Fix it its super annoying and no way to get used to this behavior

bastyani · Postby **bastyani** » Fri 18. Jan 2019, 17:12

Hi, I also registered on the forum just for this one problem. Never had other problems in the 20+ years of using Wacom products but this is really (as others also said) "super annoying". Lots of users seeking help and fix and reporting frustration also on other forums. I updated to the latest drivers
(as of this writing 6.3.32-4) but the problem is still there. This behaviour is not ok. Can you please fix this ASAP? Thank you!

bastyani · Postby **bastyani** » Mon 11. Feb 2019, 08:16

Hi! Is there anything new?? Does the admin has some info from Wacom regarding this problem? When can we expect a fix?

Postby **wacom5** » Mon 11. Feb 2019, 11:32

Please be patient. This will eventually be fixed in a future driver update.

wvwang · Postby **wvwang** » Sat 9. Mar 2019, 09:09

wacom5 wrote:Please be patient. This will eventually be fixed in a future driver update.

It's been 7 months, still no fix/update?

Postby **wacom5** » Mon 11. Mar 2019, 08:32

Unfortunately not. Once I hear something I will post it here.

bastyani · Postby **bastyani** » Mon 11. Mar 2019, 11:39

Nothing new???? It is almost 10 months now?!?! Great.. Really...

Postby **wacom5** » Tue 12. Mar 2019, 11:06

Please be patient. We haven't released a new driver update for a while. The next release will contain several changes so let's see what the driver team is able to do. Be aware that there may be other issues with higher priority. We don't know...

Postby **wacom5** » Fri 15. Mar 2019, 07:47

The driver team has released a new Windows driver yesterday where this issue is addressed. Please see:https://cdn.wacom.com/u/productsupport/drivers/win/professional/releasenotes/Windows_6.3.33.html

wvwang · Postby **wvwang** » Fri 22. Mar 2019, 00:22

Will there be a Mac version of the update soon? Thanks

Wacom Forum - Wacom Europe GmbH

Pan/Scroll Cursor stuck. Mouse not moving until release.

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Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.