News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Pan/Scroll Cursor stuck. Mouse not moving until release.
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
I even subscribed for this. I have to use older drivers. Fix it its super annoying and no way to get used to this behavior
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Hi, I also registered on the forum just for this one problem. Never had other problems in the 20+ years of using Wacom products but this is really (as others also said) "super annoying". Lots of users seeking help and fix and reporting frustration also on other forums. I updated to the latest drivers
(as of this writing 6.3.32-4) but the problem is still there. This behaviour is not ok. Can you please fix this ASAP? Thank you!
(as of this writing 6.3.32-4) but the problem is still there. This behaviour is not ok. Can you please fix this ASAP? Thank you!
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Hi! Is there anything new?? Does the admin has some info from Wacom regarding this problem? When can we expect a fix?
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Please be patient. This will eventually be fixed in a future driver update.
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
wacom5 wrote:Please be patient. This will eventually be fixed in a future driver update.
It's been 7 months, still no fix/update?
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Unfortunately not. Once I hear something I will post it here.
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Nothing new???? It is almost 10 months now?!?! Great.. Really...
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Please be patient. We haven't released a new driver update for a while. The next release will contain several changes so let's see what the driver team is able to do. Be aware that there may be other issues with higher priority. We don't know...
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
The driver team has released a new Windows driver yesterday where this issue is addressed. Please see:https://cdn.wacom.com/u/productsupport/drivers/win/professional/releasenotes/Windows_6.3.33.html
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pan/Scroll Cursor stuck. Mouse not moving until release.
Will there be a Mac version of the update soon? Thanks