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Pan/Scroll Cursor stuck. Mouse not moving until release.

Everything related to drivers
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thanulee
Posts: 6
Joined: Sat 5. Jan 2019, 10:15

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby thanulee » Sat 5. Jan 2019, 10:17

I even subscribed for this. I have to use older drivers. Fix it its super annoying and no way to get used to this behavior
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bastyani
Posts: 6
Joined: Fri 18. Jan 2019, 17:05

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby bastyani » Fri 18. Jan 2019, 17:12

Hi, I also registered on the forum just for this one problem. Never had other problems in the 20+ years of using Wacom products but this is really (as others also said) "super annoying". Lots of users seeking help and fix and reporting frustration also on other forums. I updated to the latest drivers
(as of this writing 6.3.32-4) but the problem is still there. This behaviour is not ok. Can you please fix this ASAP? Thank you!
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bastyani
Posts: 6
Joined: Fri 18. Jan 2019, 17:05

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby bastyani » Mon 11. Feb 2019, 08:16

Hi! Is there anything new?? Does the admin has some info from Wacom regarding this problem? When can we expect a fix?
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wacom5
Posts: 771
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Mon 11. Feb 2019, 11:32

Please be patient. This will eventually be fixed in a future driver update.
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wvwang
Posts: 5
Joined: Sat 9. Mar 2019, 00:50

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wvwang » Sat 9. Mar 2019, 09:09

wacom5 wrote:Please be patient. This will eventually be fixed in a future driver update.


It's been 7 months, still no fix/update?
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wacom5
Posts: 771
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Mon 11. Mar 2019, 08:32

Unfortunately not. Once I hear something I will post it here.
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bastyani
Posts: 6
Joined: Fri 18. Jan 2019, 17:05

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby bastyani » Mon 11. Mar 2019, 11:39

Nothing new???? It is almost 10 months now?!?! Great.. Really...
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wacom5
Posts: 771
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Tue 12. Mar 2019, 11:06

Please be patient. We haven't released a new driver update for a while. The next release will contain several changes so let's see what the driver team is able to do. Be aware that there may be other issues with higher priority. We don't know...
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wacom5
Posts: 771
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Fri 15. Mar 2019, 07:47

The driver team has released a new Windows driver yesterday where this issue is addressed. Please see:https://cdn.wacom.com/u/productsupport/drivers/win/professional/releasenotes/Windows_6.3.33.html
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wvwang
Posts: 5
Joined: Sat 9. Mar 2019, 00:50

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wvwang » Fri 22. Mar 2019, 00:22

Will there be a Mac version of the update soon? Thanks
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