new driver 6.3.33-3 killed touch input completely

[Dinomightkaroar]

pro 32 touch.

After the install of the new driver, touch is dead. The finger icon on the device itself is non-responsive and there is no touch "circle."

[wacom5]

Hey,
I just installed the latest driver this morning and my Cintiq Pro 32's touch is working as expected.

I'm quite sure the issue you are experiencing is not related with the latest driver. Either the installation was corrupt, or there is some problem within the OS preventing the touch component from working.

• Please run all Windows updates and manually check for updated for the relevant components of Device Manager.
  
• Reboot the MobileStudio Pro
  
• Open the Task Manager, click on Services and check if WTabletServicePro is running. Please right click and restart and see if the issue persists.
  
• Again in Task Manager, click on the Details tab and make sure the following programs are working:
  • Wacom_Tablet.exe
  • Wacom_TabletUser.exe
  • Wacom_TouchUser.exe
• If all the services and executables above are working, then please make a clean driver install as described here - https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c Make sure you follow every step closely
  
• Next, please open the Wacom Tablet Properties, click on About and Diagnose. Test touch input by using touch normally and checking if the expected behaviour occurs in the Touch Info section.

If you see anything out of the ordinary, or if the issue persists, please contact our support - https://support.wacom.com

[Dexter80]

I to have problems after new Update on my 24 pro touch. No
Can have touch enabled Then the screen go all crazy
Happens right after new Update

[wacom5]

Did you try the steps above?