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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

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Touch not working correctly after Driver 6.3.33-5 update for Mac

Everything related to drivers
Pascal
Posts: 2
Joined: Thu 28. Mar 2019, 13:20

Touch not working correctly after Driver 6.3.33-5 update for Mac

Postby Pascal » Thu 28. Mar 2019, 13:29

Hi,

I recently updated my Mac OS (101.14) as well as my Intuos Touch tablet with its latest driver. Since the tablet has list its touch abiliy. The tablet is seen by the "Wacom Desktop Center" software as well as in the Mac Preferences. The "One Finger - Tap to click" and the "Two Fingers - Tap to right click" have ceased to function. But the "Three Fingers - Tap -> Radial Menu" works.

So this is most likely not a hardware issue but a software or settings one.

I have the feeling that somewhere in the Mac Preferences there is a setting that prevents from using the Tablet single and doucle touches.

Has anyone experienced that? Any suggestions ?

Thanks!

Pascal

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos touch stopped working on a Mac

Postby wacom5 » Thu 28. Mar 2019, 14:42

Hello, please try the following:
  • Open System preferences
  • Click on Security & Privacy
  • Select Accessibility
  • Click the padlock to enable changes
  • Disable WacomTouchDriver
  • Click the padlock again to save changes
  • Repeat the process and enable WacomTouchDriver
In other words, re-do the steps here https://www.wacom.com/en-de/support?guideTitle=Why-is-touch-not-working-on-Mac-OS-10.14%3F&guideId=3854ea4d-fa27-49c1-99d3-906e68d9046a.

Pascal
Posts: 2
Joined: Thu 28. Mar 2019, 13:20

Re: Intuos touch stopped working on a Mac

Postby Pascal » Mon 1. Apr 2019, 07:50

Great, it is working. Thanks.

yariv6131
Posts: 6
Joined: Mon 18. Dec 2017, 12:30

Re: Touch not working correctly after Driver 6.3.33-5 update for Mac

Postby yariv6131 » Tue 23. Apr 2019, 07:38

Thanks this issue fixed it. The question is this a workaround or are you putting it in the next driver release.

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working correctly after Driver 6.3.33-5 update for Mac

Postby wacom5 » Tue 23. Apr 2019, 08:07

yariv6131 wrote:Thanks this issue fixed it. The question is this a workaround or are you putting it in the next driver release.

This issue seems to only affect a reduced number of users and as far as we can see, is because the permission certificate form the previous driver installation is not extended to the updated version. This is a issue on OSX. I cannot tell if you will need to re-do these steps again with the next update or not. Hopefully this won't be necessary.


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