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Cintiq Pro 16 - Sudden Disconnect stops pen from working

Cintiq and Cintiq Pro
Posts: 2
Joined: Fri 3. May 2019, 09:40

Cintiq Pro 16 - Sudden Disconnect stops pen from working

Postby Stoofnie » Fri 3. May 2019, 09:58

Apologies if this is asked elsewhere, I searched to no avail.
I have the Pro 16- it's a nice bit of kit overall quite happy.
During use and unpredictably it will suddenly disconnect, all my screens go black and when it reconnects the pen will only work on the secondary monitor. The usual fixes for this don't work (and to be honest that would be annoying to keep having to do anyway) but my only solution is to restart my computer. Which - with three monitors set up, various programs mid use and all my tabs laid out to perfection...makes me want to cry.

I'm using the P4000 if it helps.

Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 16 - Sudden Disconnect stops pen from working

Postby wacom5 » Mon 13. May 2019, 15:13

Make sure the cables are properly connected. The issue you describe is most likely a connection issue and unplugging and plugging should solve the issue without having to reboot the device. If that is the case then please contact our support for further handling.
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