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EK Remote Touch Ring not working

Cintiq and Cintiq Pro
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howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

EK Remote Touch Ring not working

Postby howesk » Fri 3. May 2019, 13:15

Hey,

For some reason the ring has stopped working. Is there a way of re- enabling it? Ive tried the reset bottom on the back.

Cheers
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wacom4
Posts: 167
Joined: Tue 29. Nov 2016, 09:49

Re: EK Remote Touch Ring not working

Postby wacom4 » Fri 3. May 2019, 14:38

What does the driver diagnose say?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
There you see if the touch ring is recognized.

More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?gu ... Id=001-668
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howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

Re: EK Remote Touch Ring not working

Postby howesk » Fri 3. May 2019, 14:59

Thanks for replying. This is what I see…

https://www.dropbox.com/s/ajjoew0pldcgl ... 2.png?dl=0
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howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

Re: EK Remote Touch Ring not working

Postby howesk » Tue 7. May 2019, 08:19

Tried the reset button again and its now functioning normally. Maybe I wasnt pressing it first time.
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wacom4
Posts: 167
Joined: Tue 29. Nov 2016, 09:49

Re: EK Remote Touch Ring not working

Postby wacom4 » Thu 9. May 2019, 07:20

Thanks for confirming that it works now.
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