EK Remote Touch Ring not working

[howesk]

Hey,

For some reason the ring has stopped working. Is there a way of re- enabling it? Ive tried the reset bottom on the back.

Cheers

[wacom4]

What does the driver diagnose say?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
There you see if the touch ring is recognized.

More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?gu ... Id=001-668

[howesk]

Thanks for replying. This is what I see…

https://www.dropbox.com/s/ajjoew0pldcgl ... 2.png?dl=0

[howesk]

Tried the reset button again and its now functioning normally. Maybe I wasnt pressing it first time.

[wacom4]

Thanks for confirming that it works now.