My Cintiq 16 Pro has white spots on the screen.
https://imgur.com/a/NH47gfS
The picture does not do them justice though, they are way more visible irl.
It's getting to be a problem, as they interfere when I am working on the screen.
What should I do, is this a reason to send the cintiq in for repairs? I've had it for less then 5 months.
regards,
Suekichi
News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Cintiq 16 Pro, White Spots
Re: Cintiq 16 Pro, White Spots
This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks
Re: Cintiq 16 Pro, White Spots
Okay. So I sent the other one with the white spots in. And Wacom sends me back another one, I assume refurbished (even though I asked to have my old one fixed). Only problem, the new one is warm as f***k.
I've set the Brightness and Contrast as low as I can go (both below 50%) and it's STILL hot.
Seriously starting to regret paying this much for a drawing tablet...
I've set the Brightness and Contrast as low as I can go (both below 50%) and it's STILL hot.
Seriously starting to regret paying this much for a drawing tablet...
Re: Cintiq 16 Pro, White Spots
Sorry to read that. Please follow up with the support team - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com