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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Intuos Pro M stops working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro M stops working

Postby wacom1 » Tue 31. Jan 2017, 08:10

When see such a problem, unplug and replug the tablet, then reset the driver or restore previously saved settings (Wacom Desktop Center -> Backup Settings -> Restore). Make sure to use the latest driver (6.3.20-8 at the moment).

SkidsUK
Posts: 7
Joined: Thu 5. Jan 2017, 19:28

Re: Intuos Pro M stops working

Postby SkidsUK » Wed 1. Feb 2017, 00:47

wacom1 wrote:When see such a problem, unplug and replug the tablet, then reset the driver or restore previously saved settings (Wacom Desktop Center -> Backup Settings -> Restore). Make sure to use the latest driver (6.3.20-8 at the moment).


Users shouldn't be expected to do this every time!! Sort the drivers out!

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro M stops working

Postby wacom1 » Wed 1. Feb 2017, 07:43

We do not see this problem often, but if it happens occasionally for some unknown reason, try the recommended steps.

Hylorean2
Posts: 3
Joined: Thu 8. Mar 2018, 16:00

Re: Intuos Pro M stops working

Postby Hylorean2 » Sat 10. Mar 2018, 11:50

just unplug and replug the tablet, then reset the driver or restore previously saved settings. it helped me!

Grusart
Posts: 1
Joined: Tue 18. Jun 2019, 10:25

Re: Intuos Pro M stops working

Postby Grusart » Tue 18. Jun 2019, 10:43

I'm on MacOS Mojave 10.14.3 and this just happened to my Large Intuos4 tablet running Driver Version 6.3.32-4.
Was working in clip studio paint when MacOs pinged me with an update notification in the corner, which killed mouse movement. Was pressing pen down at that moment.

Un- and re-plug did not work. Removing settings in Wacom Tablet Utility got the mouse moving again.


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