Hi,
Apologies if this is asked elsewhere, I searched to no avail.
I have the Pro 16- it's a nice bit of kit overall quite happy.
During use and unpredictably it will suddenly disconnect, all my screens go black and when it reconnects the pen will only work on the secondary monitor. The usual fixes for this don't work (and to be honest that would be annoying to keep having to do anyway) but my only solution is to restart my computer. Which - with three monitors set up, various programs mid use and all my tabs laid out to perfection...makes me want to cry.
I'm using the P4000 if it helps.
News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Cintiq Pro 16 - Sudden Disconnect stops pen from working
Re: Cintiq Pro 16 - Sudden Disconnect stops pen from working
Hello.
Make sure the cables are properly connected. The issue you describe is most likely a connection issue and unplugging and plugging should solve the issue without having to reboot the device. If that is the case then please contact our support for further handling.
https://support.wacom.com
Make sure the cables are properly connected. The issue you describe is most likely a connection issue and unplugging and plugging should solve the issue without having to reboot the device. If that is the case then please contact our support for further handling.
https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com