Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom_touchuser.exe crash on Win 10

Everything related to drivers
pentotark
Posts: 5
Joined: Sun 12. May 2019, 22:36

Re: Wacom_touchuser.exe crash on Win 10

Postby pentotark » Tue 14. May 2019, 15:36

The issue happened once more even after removing every Logitech software from my os.
I decided to remove the program that is causing the issue, Wacom_TouchUser.exe, from C:\Program Files\Tablet\Wacom).

I do not use any Touch functionality so hopefully this will solve my issue without big compromises.

UPDATE: so far the problem didn't occur again.
Last edited by pentotark on Wed 15. May 2019, 14:06, edited 1 time in total.

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom_touchuser.exe crash on Win 10

Postby wacom5 » Wed 15. May 2019, 09:26

The driver team is investigating the issue. Last time I checked they were still investigating the root cause.

ssbrain
Posts: 6
Joined: Mon 2. Jan 2017, 18:34

Re: Wacom_touchuser.exe crash on Win 10

Postby ssbrain » Wed 15. May 2019, 09:27

Since essentially I've never used touch features nor found them useful for me, I would not mind if during driver installation a command line flag could be added to completely prevent installing touch support (and related processes) if this will also prevent this long-standing issue. A "silent" installation mode already exists, after all:

https://developer-docs.wacom.com/displa ... eo+drivers

As of release 6.3.21-3 the Wacom driver can be installed silently using the command shown below from a prompt with administrator privileges:

wacomtablet_6.3.21-3.exe /s

To uninstall silently simply add /u to the command above.


I just found out from the same website that other command line parameters for the installer also exist:
https://developer-docs.wacom.com/displa ... Parameters

pentotark
Posts: 5
Joined: Sun 12. May 2019, 22:36

Re: Wacom_touchuser.exe crash on Win 10

Postby pentotark » Wed 5. Jun 2019, 12:28

The problem occurred again but I was quick enough to take a screenshot:
https://ibb.co/5Lq9xdB

This is insane! Any news?

fixthisbugpls
Posts: 1
Joined: Tue 23. Jul 2019, 03:19

Re: Wacom_touchuser.exe crash on Win 10

Postby fixthisbugpls » Tue 23. Jul 2019, 03:31

This bug has been happening to me at least once a week.

At the time of psting this comment, I have tried the following solution:
"remove the program that is causing the issue, Wacom_TouchUser.exe, from C:\Program Files\Tablet\Wacom"

If I don't update my comment in the following 2 weeks, it means this solution worked.

lovk1y
Posts: 4
Joined: Wed 21. Feb 2018, 17:46

Re: Memory Leak in Wacom_TouchUser.exe

Postby lovk1y » Fri 30. Aug 2019, 21:32

i've been facing with crashes since long time and just today before another one (it always starts to being laggy) i accidentally noticed the process called "Touch User Mode Driver" which uses almost all memory
Image


Return to “Drivers”