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Wacom Intuos pen lag

Intuos, Intuos Pro, Bamboo, Graphire, etc.
vzgfgsdgd
Posts: 3
Joined: Wed 29. May 2019, 12:23

Wacom Intuos pen lag

Postby vzgfgsdgd » Wed 29. May 2019, 12:44

I'm sure you've never heard this before...

https://imgur.com/il4oQDj

Yes I turned off windows ink
Yes I restarted, many times
Yes I reinstalled, also many times
I've unplugged, plugged back in
Tried different USB ports
It happens on every single program I use so I know for a fact it's not just one particular program doing it
Yes there's still sensitivity in these programs it's just the beginning and end of each line is ruined like this

I almost sort of hope it's just something wrong with the tablet itself because I would hate to buy another only to have the same thing happen again. Is it because I'm using a pen from another wacom tablet? It was just another/older intuos. But that can't be it either because it worked fine for months. I can't get it to stop doing this now.

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos pen lag

Postby wacom5 » Wed 29. May 2019, 12:51

Hello.
Looks like the pen pressure is still active when you left the pen form the tablet generating the extra line at the end of the stroke.
Remove the nib and let the pen rest sideways over night and see if there is any improvement in the morning.
If possible, try a different pen as well If the issue persists, please contact our support - https://support.wacom.com

vzgfgsdgd
Posts: 3
Joined: Wed 29. May 2019, 12:23

Re: Wacom Intuos pen lag

Postby vzgfgsdgd » Wed 29. May 2019, 12:54

wacom5 wrote:Hello.
Looks like the pen pressure is still active when you left the pen form the tablet generating the extra line at the end of the stroke.
Remove the nib and let the pen rest sideways over night and see if there is any improvement in the morning.
If possible, try a different pen as well If the issue persists, please contact our support - https://support.wacom.com


I've never heard this recommended before. Not to sound rude but what would removing the nib and letting pen rest "sideways" over night do?

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos pen lag

Postby wacom5 » Wed 29. May 2019, 14:40

Sorry, I could have explained this.

In short - doing this will allow the allow the pressure sensor to relief built up pressure. The sensor is based on a Piezoelectric sensor. When compressed, the electromagnetic signal changes it output and this indicates the tablet the pressure value. If when you lift the pen, the sensor is still registering pressure could indicate that the sensor is not returning to his standard shape immediately. This can happen overtime. Letting the sensor relax should help here.

If this doesn't work, you might need a new pen.

vzgfgsdgd
Posts: 3
Joined: Wed 29. May 2019, 12:23

Re: Wacom Intuos pen lag

Postby vzgfgsdgd » Mon 10. Jun 2019, 02:20

Update: I got another pen. Still the same problem, the start of the stroke lands too hard and always causes a tail at the beginning. Is this something wrong with the tablet itself? Friday I might be able to get a newer one because I'm tired of this, I just hope it doesn't have the same problem.

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos pen lag

Postby wacom5 » Tue 11. Jun 2019, 09:56

It could also be the tablet but I have serious doubts. I would contact support directly if you haven't already - https://support.wacom.com


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