Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

New Wacom Cintiq 13 Pro not turning on

Cintiq and Cintiq Pro
artemistled
Posts: 1
Joined: Sun 2. Jun 2019, 04:06

New Wacom Cintiq 13 Pro not turning on

Postby artemistled » Sun 2. Jun 2019, 04:16

      Specs: Macbook Pro 2017, 10.14.5 (Latest)
      Wacom Cintiq 13 Pro, Latest driver

      Short n' sweet: the thing will not turn on.

      I currently just got my Cintiq today, and after googling and researching I'm assuming the tablet should turn on the moment it's connected to its power source(?). It's connected by USB-C, and nothing else, as there is really nothing else I can connect it to- I don't use a computer with a base, it's a laptop. I'm understanding that the Cintiq was designed for USB-C in mind, being the only 1-wire-connection option for the model... that aside, it does not turn on. There is a button at the top which I'm thinking is the power button? But clicking it shortly, for 5+ seconds, multiple times, all yield the same result; of the tablet not even turning on.

      Is this... a faulty tablet? Or am I doing something wrong? It would be very troubling if it were defective... I also checked out the mojave update issues, and I fixed all those. Still, it is not working. Any input is appreciated.

wacom5
Posts: 772
Joined: Tue 8. Aug 2017, 14:35

Re: New Wacom Cintiq 13 Pro not turning on

Postby wacom5 » Mon 3. Jun 2019, 08:36

Hello,
Please connect the Cintiq Pro the power supply only, and press the power button. When the device powers ON, you will see a white LED at the top of the device, and the Soft-touch buttons should light up as well. Additionally, you will see a message stating "No Input Signal" - which should happen.

If the device doesn't power ON, try to plug the power supply to a different USB-C port. If that doesn't work, please contact our support - https://support.wacom.com - they will assist you further.


Return to “Pen Displays”