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Pen not working after Mac OSX update June 2019

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gmsalpha
Posts: 5
Joined: Sun 5. Aug 2018, 05:22

Pen not working after Mac OSX update June 2019

Postby gmsalpha » Wed 5. Jun 2019, 03:59

I'd been having an almost identical issue with my Cintiq 13HD on my Mac. It said "Supported Tablet Cannot Be Found on the System". The pen wouldn't move the cursor, but my fingers did. Wacom drivers were up to date.

Turns out, I just had to Reset Settings, and then grant Wacom permissions in Privacy & Security.

I don't know what the Windows equivalent is, but the error message is the same, so I thought I'd respond.

wacom5
Posts: 1060
Joined: Tue 8. Aug 2017, 14:35

Pen not working after Mac OSX update June 2019

Postby wacom5 » Wed 5. Jun 2019, 09:21

As of 5 June 2019, an issue was identified with Wacom tablet devices not working correctly when updating to Mac OSX 10.14.5.

We are currently investigating this issue. The following work around will get your device working again:
Why is the Pen and Touch functions not working after the Mac OS 10.14.5 update?
Need immediate help? Contact our Support: https://support.wacom.com

juanacho
Posts: 1
Joined: Thu 6. Jun 2019, 16:32

Re: Pen not working after Mac OSX update June 2019

Postby juanacho » Thu 6. Jun 2019, 16:35

Unfortunately, the 'fix' doesn't really work.

I can at least now move my cursor and click things, but it has a permanent "command" key modifier active meaning that Photoshop and most other apps are unusable.

Apple seem to constantly break things like this lately and Wacom are notoriously slow at fixing them, so all in all a pretty fun situation... :(

wacom5
Posts: 1060
Joined: Tue 8. Aug 2017, 14:35

Re: Pen not working after Mac OSX update June 2019

Postby wacom5 » Fri 7. Jun 2019, 08:38

That seems like a separate problem. I can assure you this solution worked for the thousands of customers affected by this issue.

We need to collect more details. Please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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