Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

All tools acting as 'Move' tool in Photoshop on Mac OS

Intuos, Intuos Pro, Bamboo, Graphire, etc.
DanMed
Posts: 2
Joined: Tue 6. Aug 2019, 11:19

All tools acting as 'Move' tool in Photoshop on Mac OS

Postby DanMed » Tue 6. Aug 2019, 11:30

I've just got off the phone to Wacom support about a reoccurring but intermittent issue I'm having with my Wacom Intuos PTH-660 and Mac OS Mojave 10.14.5 and photoshop.

After a while of using photoshop with everything working as it's supposed to my Wacom just gives up and all the tools respond as if I have selected the Move tool. For example I'll click on the paint brush tool, on my mac trackpad, everything is working as it's supposed to, then I pick up my wacom pen and move it over the tablet, as soon as this happened the cursor switches to a move tool.

I've seen that people have been posting about this since last year and nobody seems to have found a solution (including Wacom support!!). They offered a temporary fix of deleting the Wacom prefs every time this happens, which is obviously not ideal when you're really busy and have loads of work to get though. Also you then have to reset everything back to how it was before the mystery issue kicked in.

Presumably others have had this issue? Has anyone else found a better work around that deleting the prefs?

I can't understand why Wacom hasn't solved this issue yet??

DanMed
Posts: 2
Joined: Tue 6. Aug 2019, 11:19

Re: All tools acting as 'Move' tool in Photoshop on Mac OS

Postby DanMed » Wed 21. Aug 2019, 11:16

Anyone who works for Wacom able to offer a solution for this issue? From what I've read online I'm not the only one with this issue. It's driving me nuts!

wacom5
Posts: 1061
Joined: Tue 8. Aug 2017, 14:35

Re: All tools acting as 'Move' tool in Photoshop on Mac OS

Postby wacom5 » Mon 9. Sep 2019, 09:48

Hi.
Can you please update to version 10.14.6? We had a customer with the same issue and updating the Operating System solved the issue.
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Tablets”