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Wacom Intuos Pro randomnly "shift select clicks" on macOS

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howdytom
Posts: 14
Joined: Fri 24. May 2019, 10:57

Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Sun 20. Oct 2019, 18:32

This is an ongoing issue for almost 2 months. This bug is related to my previous post: viewtopic.php?f=11&t=4157. In the meantime I gave the latest driver a try.

Issue:
After 10-20 minutes of work, my Wacom Intuos Pro starts to automatically "shift select" or right clicks on objects, windows, links... This issues occurs within all macOS application. There is no way to unselect using the Wacom touch tablet or pen. When I restart the driver or my computer everything works fine for another 10-45 minutes.

I have completely wiped the Wacom driver multiple times. I went through all documentation to no avail. Randomly "shift select clicks" keeps reoccurring.

Affected versions:
6.3.35-2 (running macOS 10.12.6 and 10.14.6)
6.3.36-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-3 (running macOS 10.14.6)
6.3.38-3 has been a solid release until applying Mojave Security Update 2020-002

Workaround:

In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

** Update from May 2020 **
Solution
6.3.39-1 is running stable on macOS 10.14.6. No issues so far.
Last edited by howdytom on Sun 24. May 2020, 11:07, edited 3 times in total.

dotcr2
Posts: 1
Joined: Tue 5. Nov 2019, 16:39

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby dotcr2 » Tue 5. Nov 2019, 16:45

I second this, this needs a fix ASAP. Unacceptable.
Only solution is to restart the computer.

Driver version 6.3.37-3 still hasn't solved this.

I'm running macOS 10.14.6.

I'll be reverting to driver 6.3.34-2, as you mentioned.

howdytom
Posts: 14
Joined: Fri 24. May 2019, 10:57

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Fri 3. Apr 2020, 20:11

Wacom resolved the click shift issue in version 6.3.38-3.

Unfortunately I have to get back to my issue. Since installing the Mojave Security Update 2020-002 random shift are back again. Moreover keyboard shortcuts e.g. Command Q, Command H and so on do no longer work. Any workaround?

howdytom
Posts: 14
Joined: Fri 24. May 2019, 10:57

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Sun 24. May 2020, 11:08

I am geting back on my original issue. It looks like Wacom fixed the click shift bug. Finally 6.3.39-1 is running stable on macOS 10.14.6. No issues so far.


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