Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

wacom companion 2 shuts down after sleep

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
OtakuRuki
Posts: 3
Joined: Sun 17. Nov 2019, 17:01

wacom companion 2 shuts down after sleep

Postby OtakuRuki » Sun 17. Nov 2019, 17:34

Hello,

My companion sometimes shuts down/restarts on its own when i set it to sleep, after opening it again from sleep it seems restarted again and causing me trouble by closing all my work !! i made sure updates and drivers are installed and up to date, this has been happening a lot recently, i notice that the device sometimes run alone and i hear the fan suddenly after sometime of sitting it to sleep but when i open it again it restarts all over.

is there a way to solve this ?

Thank you

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: wacom companion 2 shuts down after sleep

Postby wacom5 » Mon 18. Nov 2019, 08:06

I would try to reset Windows. If the issue persists, contact our support - https://support.wacom.com

OtakuRuki
Posts: 3
Joined: Sun 17. Nov 2019, 17:01

Re: wacom companion 2 shuts down after sleep

Postby OtakuRuki » Mon 18. Nov 2019, 13:47

thank you so much for your reply, by resetting windows do you mean format ?

Thank you

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: wacom companion 2 shuts down after sleep

Postby wacom5 » Mon 18. Nov 2019, 16:03

No need to format. You can follow the steps here if you have Windows 10 - https://support.microsoft.com/en-us/help/4026528/windows-10-reset-or-reinstall

OtakuRuki
Posts: 3
Joined: Sun 17. Nov 2019, 17:01

Re: wacom companion 2 shuts down after sleep

Postby OtakuRuki » Mon 18. Nov 2019, 22:38

Thank you so much !! I have windows 8.1 pro, is there a way to reset it too? and will any of my data or softwares might be in loss due to the resetting ?

Thank you so much

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: wacom companion 2 shuts down after sleep

Postby wacom5 » Tue 19. Nov 2019, 08:18



Return to “Pen Computers”