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can't use fingers/touch selection

Everything related to drivers
Virginia4
Posts: 5
Joined: Sun 1. Dec 2019, 15:51

can't use fingers/touch selection

Postby Virginia4 » Tue 3. Dec 2019, 13:17

Hi you all,

I tried several times to activate the touch functions, from the settings. But they are always deactivated.
What should I do?

Thank you very much in advance

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: can't use fingers/touch selection

Postby wacom5 » Tue 3. Dec 2019, 15:57

Hi Virginia,

Could you tell us which tablet do you have?
Need immediate help? Contact our Support: https://support.wacom.com

Virginia4
Posts: 5
Joined: Sun 1. Dec 2019, 15:51

Re: can't use fingers/touch selection

Postby Virginia4 » Fri 6. Dec 2019, 07:50

hi!
Wacom intuos pro small - new version

thank you

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: can't use fingers/touch selection

Postby wacom5 » Fri 6. Dec 2019, 14:59

Virginia4 wrote:hi!
Wacom intuos pro small - new version

thank you

Did you check the physical toggle switch on the side of the device, near the Touch Ring?
Need immediate help? Contact our Support: https://support.wacom.com

Virginia4
Posts: 5
Joined: Sun 1. Dec 2019, 15:51

Re: can't use fingers/touch selection

Postby Virginia4 » Sat 7. Dec 2019, 18:42

do you believe me if I tell you that I saw that button but initially it didn't work anyway? Haha

Perhaps some drivers? Anyway thank you very much


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