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cintiq pro 16 distorted screen

Wacom One, Cintiq and Cintiq Pro
Posts: 1
Joined: Tue 11. Apr 2017, 06:48

cintiq pro 16 distorted screen

Postby HjorthBjorn » Tue 11. Apr 2017, 06:52

Updated with a movie:
https://www.youtube.com/watch?v=bHUNJ53 ... e=youtu.be
my camera hardly picks it up, hopefully you see what i mean, you will see a ripple effect like the Hertz is wrong.

When the pen gets close to the screen the screen get alitle distorted and makes wavylines across in a area around the pen nib(it's very subtle), anyone know if this is a driver issue or that I am running at 1440p and not 4K?

or is the screen malfunctioning and should i return it?

Posts: 3
Joined: Wed 4. Dec 2019, 20:02

Re: cintiq pro 16 distorted screen

Postby spriggan7 » Wed 4. Dec 2019, 22:02

I just received my new(refurbished) Cintiq Pro 16 and it seems to be all good except for this ripple distortion that you mentioned. I can't seem to find many other instances of this online. I know this was a while ago but did you find a solution?

I agree that it seems like a hertz problem or some kind of electrical interference of some sort. It's very slight but it's definitely not a normal thing. I'm running it off an iMac on Mojave. I'm getting a new MacBook Pro 16 inch in a few days and I'm hoping that may go away with a direct USB-C connection.

Posts: 1343
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq pro 16 distorted screen

Postby wacom5 » Thu 5. Dec 2019, 15:41

This is a consequence of the EMR sensor interfering with the screen's operating frequency (not the same as refresh rate). This is more noticeable in our 16" displays but this is not a defect. It does not interfere with standard functionality of the device.
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 3
Joined: Wed 4. Dec 2019, 20:02

Re: cintiq pro 16 distorted screen

Postby spriggan7 » Thu 5. Dec 2019, 20:26

Good to know. Thanks for the clarification.

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