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Mac - Tablet selects everything / won't deselect

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nikifore
Posts: 2
Joined: Tue 4. Sep 2018, 11:03

Mac - Tablet selects everything / won't deselect

Postby nikifore » Tue 4. Sep 2018, 11:09

Hi there,

I've been having an issue with my Tablet (Intuos Pro PTH-451/K) and Mac OSX, in that half an hour or so after use, it goes incredibly glitchy across all software. Even in Finder, every file you click on it selects, without deselecting the previous file. It's like the shift button is stuck on. In Chrome every link it opens a new tab (as if the command button is stuck on), touch scrolling stops, etc. The problem is, this is the same issue I had with my previous tablet, which is why I upgraded. If I use a mouse, the problem stops (which is how I know it's not the keyboard).

I have updated my OSX to 10.13.6, and it still happens. If I reboot my computer it fixes it, but it starts again 20 mins or so later.

Has anyone else come across this? Any ideas of fixing it?

Thanks loads

Niki

csmobro
Posts: 1
Joined: Wed 25. Sep 2019, 09:40

Re: Tablet selects everything / won't deselect

Postby csmobro » Wed 25. Sep 2019, 09:43

I'm getting this and the only way I've worked out how to fix it is to restart my Mac, which is ridiculous so I just switch to the mouse until I restart.

If I close down Wacom Desktop Centre, it then doesn't recognise either my Intuos Pro or my Cintiq. Such a frustrating bug with Wacom's Drivers.

howdytom
Posts: 13
Joined: Fri 24. May 2019, 10:57

Re: Tablet selects everything / won't deselect

Postby howdytom » Thu 26. Sep 2019, 10:44

I'm glad I am not alone.I do experience the same issue:
http://forum.wacom.eu/viewtopic.php?t=4157.

I have spent hours on debugging this issue. Wacom support keeps recommending to reinstall the driver. The shift click issue is reproducible using Wacom driver 6.3.35-2 and 6.3.36-2 on macOS 10.12 and MacOS 10.14

Solution:

In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Tablet selects everything / won't deselect

Postby Philippe » Mon 9. Dec 2019, 00:04

Having the same issue since Mac OS X El Capitan and Mojave with Wacom Intuos Pro M PTH-651 and all the latest Wacom drivers.

Everything works normal, then out of nowhere every click acts as SHIFT selection click, making normal UI operations impossible.

The best workaround without restarting your machine is as follows (make sure you have a mouse or alternative input device at hand):

1. Open Terminal and kill the running Wacom drivers TabletDriver / Touch:
killall WacomTabletDriver

2. Make a backup of your Wacom settings file, if needed. With your alternate input device open Wacom Desktop Center, go to Backup settings, then click Reset settings. This will obviously reset your Tablet settings to default, but will also restart the Tablet drivers.

3. Back to business!


Recently, I finally found the cause for this Wacom bug. Believe it or not, it's Apple's PDF reader "Preview". Everytime I open or revisit a file in Preview and switch back again, the Wacom selection bug rears its ugly head. I experienced the bug also a few times with Microsoft Excel but maybe I had Preview open, too.

Get that fixed very soon Wacom, this bug is so old and an absolute dealbreaker!

Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Tablet selects everything / won't deselect

Postby Philippe » Tue 10. Dec 2019, 14:11

Photoshop does also trigger the SHIFT key bug occasionally.

Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Tablet selects everything / won't deselect

Postby Philippe » Thu 12. Dec 2019, 00:11

Let's also mention all the Wacom touch bugs that are years old - like "ghost scrolling" up and down and right without user action. Or the infamous Radial Menu popping up every then an now without the user actually executing the three finger tap. Et cetera. Wacom must improve their software quality from the Beta that we have been getting for years. Maybe hire more or better programmers?

stafmans
Posts: 1
Joined: Wed 11. Dec 2019, 17:54

Re: Tablet selects everything / won't deselect

Postby stafmans » Fri 13. Dec 2019, 11:48

Philippe wrote:Recently, I finally found the cause for this Wacom bug. Believe it or not, it's Apple's PDF reader "Preview". Everytime I open or revisit a file in Preview and switch back again, the Wacom selection bug rears its ugly head. I experienced the bug also a few times with Microsoft Excel but maybe I had Preview open, too.


"Glad" to find out more users suffer from this behaviour. With me - Catalina and PTH651 - it's only but sadly very consistently the Preview app that with each use triggers this irritating behaviour. Normal mouse doesn't show this behaviour, so come on Wacom!!!

wacom5
Posts: 953
Joined: Tue 8. Aug 2017, 14:35

Re: Tablet selects everything / won't deselect

Postby wacom5 » Wed 18. Dec 2019, 08:32

We just released a new Mac Driver which uses a new IOManager. This should help avoiding this issue.
https://www.wacom.com/en-de/support?guideId=015-916
Need immediate help? Contact our Support: https://support.wacom.com

Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Tablet selects everything / won't deselect

Postby Philippe » Tue 31. Dec 2019, 01:09

Thanks. The unwanted Shift Selection bug seems to be resolved with the Apple Preview app.

However, the issue just reappeared today with Microsoft Excel. So this issue still needs to be resolved completely.

wacom5
Posts: 953
Joined: Tue 8. Aug 2017, 14:35

Re: Tablet selects everything / won't deselect

Postby wacom5 » Thu 2. Jan 2020, 09:44

Philippe wrote:Thanks. The unwanted Shift Selection bug seems to be resolved with the Apple Preview app.

However, the issue just reappeared today with Microsoft Excel. So this issue still needs to be resolved completely.

How about Photoshop?
Can you report this to the support team please? https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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