I have a Intuos 4 PTK-640 and it always worked perfectly fine, but since I changed pc and OS (windows 10 x64) I'm having serious issues.
The pc recognizes the tablet, the latest drivers are installed, all works properly until I move the stylus from the surface for the first time, then when I put it on again it doesn't work anymore (but the leds are still on, the light changes intensity when the pen is on the surface and the touch ring is still working).
I tried to restart the Wacom Professional Service from task manager and again everything works only for few seconds.
If I disable wacom drivers the surface works fine with microsoft drivers, but obviously they support neither express key or pen pression.
If I disable microsoft drivers nothing changes, express key works, but the surface doesn't.
Is anyone having the same issues? I googled it but I wasn't able to find anything useful.
Everytime I contact support they tell me to reinstall driver, which I did countless times (and yes, I always make clean unistall before reinstalling), is there something else I can try?
Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Intuos 4 and win 10, driver issues?
Re: Intuos 4 and win 10, driver issues?
If the Wacom driver is not active, the tablet works only as mouse device (with standard mouse driver). - Unplug the tablet, uninstall the driver and remove any remaining Wacom entry in device manager. If there is an 'HID complinat mouse#; check the properties and remove the entry, if it refers to Wacom. Then restart Windows and attach the tablet again. Turn off virus protection for the moment and install the tablet driver, Turn antivirus back on an test the tablet.
-
huntresswizard2
- Posts: 2
- Joined: Sun 12. Feb 2017, 10:56
Re: Intuos 4 and win 10, driver issues?
wacom1 wrote:If the Wacom driver is not active, the tablet works only as mouse device (with standard mouse driver). - Unplug the tablet, uninstall the driver and remove any remaining Wacom entry in device manager. If there is an 'HID complinat mouse#; check the properties and remove the entry, if it refers to Wacom. Then restart Windows and attach the tablet again. Turn off virus protection for the moment and install the tablet driver, Turn antivirus back on an test the tablet.
Still don't work...
Re: Intuos 4 and win 10, driver issues?
I'm having a problem like this, where the tablet works as a normal mouse and not the tablet. I have already uninstalled it and it was working again for a short while before it started working like a mouse again. I don't really want to uninstall the tablet every time I want to use it, so is there any way to prevent this???
Re: Intuos 4 and win 10, driver issues?
If you have the problem again: unplug and replug the USB cable, if possible use another USB port (in back for the computer, turn off 'USB legacy support' in BIOS). If the tablet then does not react, restart the driver: Go to Wacom Desktop Center -> Backup Settings -> Reset Settings or Restore Settings. - (The only reason to re-install the driver would be if there is a corrupted file.)