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Mac - Tablet selects everything / won't deselect

Everything related to drivers
Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Mac - Tablet selects everything / won't deselect

Postby Philippe » Thu 2. Jan 2020, 12:12

I've submitted a bug report to Wacom Support, even though it took quite some time to find the relevant contact form. And the devs should be monitoring this forum anyway.

The issue seems also to be resolved with Photoshop, as far as I've experienced. Just Excel v16 for Mac OS seems to remain, since it triggers the Shift-Click bug - not always but occasionally.

wacom5
Posts: 940
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Tablet selects everything / won't deselect

Postby wacom5 » Thu 2. Jan 2020, 15:56

Philippe wrote:I've submitted a bug report to Wacom Support, even though it took quite some time to find the relevant contact form. And the devs should be monitoring this forum anyway.

The issue seems also to be resolved with Photoshop, as far as I've experienced. Just Excel v16 for Mac OS seems to remain, since it triggers the Shift-Click bug - not always but occasionally.

Thanks for confirming and for contacting our support.
Unfortunately the Dev team does not have the resources to monitor the forum.
Need immediate help? Contact our Support: https://support.wacom.com

dsaponaro
Posts: 20
Joined: Fri 21. Apr 2017, 15:06

Re: Mac - Tablet selects everything / won't deselect

Postby dsaponaro » Tue 14. Jan 2020, 18:56

The modifier key issues are absolutely still present with the most current version of the driver (6.3.38-3). The issue is not application-specific as it happens, in my experience, randomly across any app.

In the 3 and a half years of owning the Cintiq 27QHDT, it has never functioned as advertised. The touch features are unusable and the drivers have never functioned without major usability issues that interfere with workflow.

wacom5 wrote:Unfortunately the Dev team does not have the resources to monitor the forum.

Why is this written as if this an acceptable excuse? Perhaps, if a Development team doesn't have the resources to read their own company's forum they don't have the resources to execute quality software? Functional even? Could this conceivably be the root of the problem?

I look forward to the obligatory Wacom mitigated and defensive reply which faults the user.

wacom5
Posts: 940
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Tablet selects everything / won't deselect

Postby wacom5 » Wed 15. Jan 2020, 09:54

dsaponaro wrote:The modifier key issues are absolutely still present with the most current version of the driver (6.3.38-3). The issue is not application-specific as it happens, in my experience, randomly across any app.

Could you please make sure that the IOManager is enabled through System Preferences > Security & Privacy > Privacy > Accessibility
Also make sure to manually remove any other Wacom entry under Accessibility. Only the IOManager is required for driver 6.3.38-3. You will need to click the lock to save the changes and then reboot. If the issue persists then we will need to diagnose your hardware. For this it's better to contact the support team - https://support.wacom.com

dsaponaro wrote:In the 3 and a half years of owning the Cintiq 27QHDT, it has never functioned as advertised. The touch features are unusable and the drivers have never functioned without major usability issues that interfere with workflow.

I'm not sure what issues you experienced and are still experiencing since you have your Cintiq 27. I hope we managed to solve at least a few of those issues until now.
Touch input relies heavily on OS and Application support. Mac for example, does not support touch displays natively (unlike Windows). You will always need to use a third party software for multi-touch features.
Certain applications will support gestures and this should be working fine. I often use Krita for testing and multi touch controls work seamlessly.
I'm sorry that the driver has not been able to work as well as you would like. Please feel free to open a separate thread and give us more details about these issues so we can see if there is something that we can resolve quickly, or if you experience something unique that has not been reported yet.

dsaponaro wrote:Why is this written as if this an acceptable excuse? Perhaps, if a Development team doesn't have the resources to read their own company's forum they don't have the resources to execute quality software? Functional even? Could this conceivably be the root of the problem?

Was not meant as an excuse. Monitoring the forum is done by our Moderator team. We have all the product knowledge and the technical background to answer any questions. We sort the issues and feedback provided by the users and forward it to the respective team. If there are driver issues relevant to the driver team then we report and work together with them. If you check other threads you will see plenty of examples where we take this information and the report when appropriate. Having the devs read through the forums is simply not efficient. I know this is not written anywhere (something we will need to work on) but this forum was originally intended for the users to share information and experience with each other.
Need immediate help? Contact our Support: https://support.wacom.com

Philippe
Posts: 6
Joined: Sun 8. Dec 2019, 23:39

Re: Mac - Tablet selects everything / won't deselect

Postby Philippe » Thu 30. Jan 2020, 20:55

Unfortunately, this bug just reappeared with Preview, when I accidentally selected everything in a PDF document. That's disappointing, to say the least...

wacom5
Posts: 940
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Tablet selects everything / won't deselect

Postby wacom5 » Fri 31. Jan 2020, 08:55

Philippe wrote:Unfortunately, this bug just reappeared with Preview, when I accidentally selected everything in a PDF document. That's disappointing, to say the least...

That is disappointing indeed. I hate to ask but could you please report this to our support team so they can collect more details? I will do the same from my side.
Need immediate help? Contact our Support: https://support.wacom.com


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