Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

6.3.20-7 locks your other display(27QHDT)

Cintiq and Cintiq Pro
Dinomightkaroar
Posts: 19
Joined: Mon 13. Feb 2017, 22:40

6.3.20-7 locks your other display(27QHDT)

Postby Dinomightkaroar » Mon 13. Feb 2017, 22:47

SOooo, I uninstalled my previous driver and cleared preferences, restarted, installed 6.4.20-7, restarted, and wouldn't you know, it's still broken.

In the tradition of whack-a-mole bug fixes, I can now pinch to zoom, but the cintiq 27QHD touch completely locks the secondary display. I can't click on it with a mouse, or drag a selection box. If I open a fresh app, and a window appears on the affected monitor, I can click and drag it ONCE, and then the monitor does not accept inputs again.

Windows 10 64 bit, clean install as of a couple weeks ago. I had to roll back to 16.3.17-3 yet again.

I tried switching primary monitor, nothing. I tried task manager, and again I can interact with it for one click, and then nothing.

There is still a horrible relationship between wacom's recent pen display drivers and windows 10.

Just a heads up to anyone with a similar setup.

Return to “Pen Displays”