Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Aerious bug with Animate CC on Mac OS Sierra

Cintiq and Cintiq Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

Aerious bug with Animate CC on Mac OS Sierra

Postby Sesamme » Thu 9. Nov 2017, 09:02

On OS Sierra in Adobe Animate CC every second stroke of any tool is not registered, when drawing rapidly. I have an old Cintiq UX21, and I cannot use the latest Wacom drivers, which, according to this forum thread: https://forums.adobe.com/thread/2282901 solves the issue. The latest driver I can use is 6.3.15-3.
I had to roll back all the way to Flash CS6 for the pen to work correctly, but this is very counter productive. Another problem is that I cannot downgrade my iMac because it's new, and wouldn't let me install anything below Os Sierra.
I have to note, that this issue only appears in Animate, not in any other software, therefore it could be on both ends...
any solution to that?
thanks

Return to “Pen Displays”