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CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Dingbat1991
Posts: 1
Joined: Mon 4. Dec 2017, 05:09

CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby Dingbat1991 » Mon 4. Dec 2017, 05:16

I tried installing a recent update for my tablet driver and I was treated to that following error for my CTH-490 tablet. Now I can't get the driver working at all! Please advise.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby wacom1 » Mon 4. Dec 2017, 07:50

That error refers to a Windows runtime file, that should be on the machine when it is fully updated. - So check your Windows updates. When installing tablet driver 6.3.23 or later, the installation should check your system for needed files (vc++ runtime, .NET framework) and download the missing packages from Microsoft servers. If it fails, check manually that these packages are installed.


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